İngilizce'de şikayet dilekçesi yazmak için aşağıdaki adımları izlemek gerekmektedir: 1. Başlık (Subject): Şikayet dilekçesinin konusunu özetleyen kısa ve net bir başlık kullanılmalıdır. 2. Selamlama (Greeting): Resmi bir selamlamayla başlanmalıdır, "Dear Sir/Madam" veya "To Whom It May Concern" gibi ifadeler kullanılabilir. 3. Giriş (Introduction): Şikayetinizi ve sorunun ne olduğunu açık ve dürüst bir şekilde ifade edin. 4. Ana Talep (Main Request): Sorunun çözümü için taleplerinizi belirtin. 5. Kapanış (Closing): "Thank you for your attention to this matter" gibi bir ifadeyle bitirin ve "Yours sincerely" veya "Yours faithfully" gibi resmi bir kapanış ifadesi kullanın. Örnek bir İngilizce şikayet dilekçesi: ``` Dear Manager, I am writing to express my disappointment regarding the recent experience I had at your store located on [Address]. On [Date], I visited your store to purchase [Product/Service]. However, I was dismayed to find that the item I wanted to purchase was out of stock, despite being listed as available on your website. Additionally, I encountered significant delays in receiving assistance from your staff members, who seemed indifferent to my concerns. As a loyal customer, I expect a certain level of service and professionalism from your establishment, which, unfortunately, was lacking during my visit. I kindly request that you take immediate action to rectify this situation. I would appreciate it if you could ensure that your inventory is accurately reflected online and that your staff members are adequately trained to assist customers in a timely and courteous manner. Thank you for your attention to this matter. I look forward to hearing from you soon. Sincerely, [Your Name] ```.