1. Başlık (Subject): Şikayet dilekçesinin konusunu özetleyen kısa ve net bir başlık kullanılmalıdır 1.
2. Selamlama (Greeting): Resmi bir selamlamayla başlanmalıdır, "Dear Sir/Madam" veya "To Whom It May Concern" gibi ifadeler kullanılabilir 14.
3. Giriş (Introduction): Şikayetinizi ve sorunun ne olduğunu açık ve dürüst bir şekilde ifade edin 4. Ne zaman ve nerede yaşandığını belirtin 4.
4. Ana Talep (Main Request): Sorunun çözümü için taleplerinizi belirtin 4. Tazminat veya telafi talep ediyorsanız, bunu da ekleyin 4.
5. Kapanış (Closing): "Thank you for your attention to this matter" gibi bir ifadeyle bitirin ve "Yours sincerely" veya "Yours faithfully" gibi resmi bir kapanış ifadesi kullanın 14. Tam adınızı ve varsa unvanınızı ekleyin 1.

Dear Manager,

I am writing to express my disappointment regarding the recent experience I had at your store located on [Address]. On [Date], I visited your store to purchase [Product/Service].

However, I was dismayed to find that the item I wanted to purchase was out of stock, despite being listed as available on your website. Additionally, I encountered significant delays in receiving assistance from your staff members, who seemed indifferent to my concerns.

As a loyal customer, I expect a certain level of service and professionalism from your establishment, which, unfortunately, was lacking during my visit.

I kindly request that you take immediate action to rectify this situation. I would appreciate it if you could ensure that your inventory is accurately reflected online and that your staff members are adequately trained to assist customers in a timely and courteous manner.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Sincerely,
[Your Name]
``` [4](https://ingilizcekonulari.com/ingilizce-sikayet-mektubu-ornegi/).
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