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NPS measures customer satisfaction through a 0-10 recommendation likelihood survey. Customers are categorized as promoters (9-10), passives (7-8), or detractors (6 or below). NPS is calculated by subtracting detractors from promoters divided by total respondents
Customer questionnaires help collect first-hand feedback about service quality. 63% of customers expect companies to anticipate their needs. Questionnaires save time and cost compared to in-person interviews
Google reviews significantly enhance business online presence and credibility. Positive reviews improve search engine optimization and website visibility. Star ratings in Google Business Profile influence user engagement. Reviews provide valuable customer feedback for business improvement
NPS measures customer loyalty by assessing likelihood of recommending business. Customers rate on 0-10 scale, with 9-10 being promoters, 7-8 passives, 0-6 detractors. NPS ranges from -100 to 100, with higher scores indicating better loyalty
CX is how consumers feel about business throughout customer journey. It exists on spectrum from flawless to infuriating experiences. 70% of consumers believe AI gap exists between companies