Operations management organizes production of goods and services. Global companies like Boeing and Amazon demonstrate competitive advantage through operations. Strategic planning includes mission, strategy, and core competencies
Bottleneck is a process limiting overall production capacity. Short-term bottlenecks are temporary, like employee absences. Long-term bottlenecks occur constantly, like inefficient machines. Bottlenecks identified through queue accumulation and throughput analysis
Film crew is a group of people hired by production companies for filmmaking. Crew differs from cast (actors) and producers (studio owners). Projects have three stages: development, production, and distribution
5S is a Japanese workplace organization method using five Japanese words. Developed in Japan for just-in-time manufacturing. Western companies applied underlying concepts before formal methodology
Visual tool showing material and information flow through business processes. Analyzes current state and designs future state for product/service delivery. Aims to identify and remove waste to increase efficiency
TQM is an ongoing process of detecting and eliminating manufacturing errors. Walter A. Shewhart introduced modern quality control in 1931. Joseph M. Juran and W. Edwards Deming contributed significantly to TQM development