NPS measures customer loyalty through likelihood of recommending business. Developed by Bain & Company in 2003, now used by millions of businesses. Scores range from -100 to +100, with higher scores being better
Market share measures company's percentage of total market for products/services. Higher market share indicates profitability and industry dominance. Market share affects operations, pricing, and stock market performance
Nearly half of US consumers consider customer appreciation essential for excellent care. Personalized thank yous help build customer relationships and increase lifetime value
NPS measures customer loyalty by asking about likelihood of recommending company. Customers are categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6). NPS score ranges from -100 to +100, with +100 being perfect
Conversion rate measures percentage of store visitors making purchases. Sales per square foot helps manage inventory and calculate ROI. Gross profit margin shows revenue exceeding cost of goods. Net profit margin indicates percentage of revenue translating to profit
NPS measures customer satisfaction and loyalty created by Bain & Company in 2003. Customers rate likelihood to recommend on 0-10 scale. Scores above 0 are good, above 20 great, above 50 amazing