Visualizes customer experience from their perspective across brand interactions. Forces companies to understand customer experience versus their own perception. Helps identify areas where expectations aren't met or customer experience is frustrating
NPS measures customer experience quality based on likelihood to recommend. Score ranges from -100 to 100, indicating brand happiness. Calculated by subtracting percentage of detractors from promoters
Company aims to deliver simple and predictable customer experience. Real-time AI models process customer insights for detailed action plans. Frontline tools enhance 70,000 team members' capabilities. Customer detractors have decreased across all segments
Wildberries surpassed Ulmart as Russia's largest online retailer with 40,000+ brands. Ozon serves 21 billion monthly customers with 90 million active users. Yandex Market reaches 4 million daily users with 20 million monthly visitors
Telegram chatbot builder included in Standard plan at no extra cost. Platform offers 24/7 automated responses and notifications. Telegram has 500+ million monthly active users with 80% open rates
Contact center manages customer interactions across multiple channels. Software consolidates contextual information for personalized experiences. Modern consumers communicate through various channels like messaging and apps