Turkish Airlines complies with US DOT's 24-hour reservation requirement since January 2023. Refunds available for domestic flights within 12 hours of departure. Refunds possible for flights delayed over 5 hours
Passengers should not give up seats for vouchers or perks. Hold boarding pass or flight document with booking reference number. Ask airline about reason for boarding denial
Airlines must provide automatic refunds for cancellations as of October 28, 2024. Refunds available for domestic delays over 3 hours, international delays over 6 hours. Refunds must be issued within 7 days for credit cards, 20 days for other payments
Compensation available for flights delayed over 3 hours. Claims possible for cancelled flights without notification or within 14 days. Compensation ranges from 250 to 600 euros depending on distance. Only 5% of claims are processed independently
Turkish Airlines offers compensation for flight delays, cancellations, and luggage issues. Compensation available for flights departing from UK or EU airports. Delays over 3 hours or cancellations without 14 days notice trigger compensation. Baggage complaints can result in up to €1,300 compensation
Regulation EC-261/2004 establishes common rules for passenger compensation. Each EU member state is responsible for accurate information. Updated January 3, 2017