Guide provides practical dialogues for business telephone conversations. Exercises cover both formal and informal settings. Includes role-playing scenarios with different company names
Include proposed agenda and times in email requests. Use relevant subject lines to avoid bait-and-switch emails. Send calendar invites with rescheduling links. Rearrange own calendar if mutually convenient time isn't found
Sales call is a phone interaction between sales representative and potential customer. Goal is to persuade prospect to purchase company's offerings. Provides opportunity to understand product/service benefits
Interview is a purposeful interpersonal communication between two people. Derives from French "entrevue" meaning "to see one another". Used for hiring, assessing skills and gathering information
Business phone calls follow specific patterns: answering, request, connection, message. Callers typically request information or clarification. Non-office callers may be asked to leave messages
"I look forward to talking to you" works well for arranging meetings. "I look forward to speaking with you" shows general excitement. "Looking forward to talking to you" is direct and concise. "I look forward to our discussion" emphasizes learning opportunities. "I can't wait for your call" maintains politeness in emails