Room status changes frequently during guest stay. Not all room statuses occur for every guest. Timely communication to front office maximizes sales
CVB is a nonprofit organization promoting travel and hospitality in local areas. Funded through membership fees, taxes, and government allocations. Provides free resources to event planners and hospitality venues
Booking.com Extranet manages hotel reservations and property information. Access requires account creation or login with 6-digit security code. Technical support available at (998) 500 56 80
Founded in 1971 by Robert Kuok as multinational hospitality company. Name derived from James Hilton's 1933 novel Lost Horizon. Headquartered in Kerry Centre, Quarry Bay, Hong Kong
Founded in 1960 by Isadore Sharp in Toronto, Canada. Currently operates over 100 hotels worldwide. Bill Gates and Prince Al-Waleed bin Talal own majority since 2007. Cascade Investment owns 71.25%, Kingdom Holding 23.75% as of 2022
Hotel receptionists must greet guests and make them feel welcome. Standard greetings include "hello" and "good morning/afternoon/evening". Receptionists should ask "how can I help you today?"