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Essential Hotel Receptionist Communication Guide
fluentu.com/blog/english/english-for-hotel-receptionist/Yapay zekadan makale özeti
- Welcoming Guests
- Hotel receptionists must greet guests and make them feel welcome
- Standard greetings include "hello" and "good morning/afternoon/evening"
- Receptionists should ask "how can I help you today?"
- Reservation Management
- Guests make reservations online or by phone
- Receptionists ask about arrival/checkout dates and room preferences
- Common room types include single, double, non-smoking, and view options
- Check-in Process
- Receptionists check in guests with ID and credit card
- Room assignments include floor number and room number
- Breakfast service details should be provided
- Guest Services
- Receptionists inform about transportation services and directions
- They handle complaints politely and offer solutions
- Guests can request additional help through "please let us know"
- Check-out Process
- Receptionists request room number and key
- Payment details should be shared with guests
- Final goodbye includes thank you and wish for future visits