Managers manage conflicts 24% of their time. Conflicts occur when stakeholders have different opinions or interests. Poor communication, unrealistic expectations, and unclear roles are common causes
I-message expresses speaker's feelings and beliefs using "I" prefix. Thomas Gordon coined term in 1960s during play therapy with children. Not all "I" statements are I-messages, some express speaker's perceptions
Retreat from a particular idea or course of action. Yield to a person or something. Drop an earlier rigid position on something
Conflict occurs when unacceptable differences exist between individuals or groups. Main types include intragroup, interpersonal, intrapersonal, and intergroup conflicts. Conflict can be categorized geographically or by people involved
Conflict resolution is the peaceful ending of disagreements through negotiation and mediation. Cognitive, emotional, and behavioral dimensions parallel conflict processing. Conflict resolution includes negotiation, mediation, diplomacy, and peacebuilding
TRIZ Matrix contains known solutions to overcome various contradictions. Database includes 39 features for analyzing moving and stationary objects. Features cover weight, length, area, volume, and stability measurements