RMA is the process for customers to return items to their online store. It includes tracking, repairs, and managing returned items. Average ecommerce return rate is 17%, higher than brick-and-mortar stores
Products must be unused and in original condition within 30 days. Sale purchases have 14-day return period. Returns must be made in original country of purchase. Gift vouchers only allow exchanges, not refunds
RMA is a unique number assigned to customers for product returns. It enables tracking, documenting, and fulfilling returns. RMA is especially important for e-commerce businesses
Reverse logistics manages product returns from sellers to manufacturers. Up to 30% of B2B sales may be returned. Average online purchase return rate is 20.8%
Most items can be returned within 30 days of shipment. 2024 holiday season returns extend to January 31, 2025. Amazon Prime listings follow same return policies as Amazon.com
RMA is formal approval for customer product returns or exchanges. Allows companies to track returned products and manage inventory. Companies lose 100% of returned merchandise according to McKinsey