Business letters promote and finalize business deals. Used when distance is a barrier. Can be used for complaints about quality, delivery, or product issues
Hotel car break-in occurred in parking lot with no CCTV cameras. Customer paid $6,750 total including $2,800 vehicle damage. Hotel provided only vacuum cleaning, no follow-up after incident. Customer requested $800 compensation and points refund
Check product warranties and instructions before writing. Find appropriate contact information for your company. Gather all supporting documents including receipts and invoices
About 95% of civil personal injury cases reach settlements. Only 4-5% of cases go to trial. Plaintiffs have 50% success rate in verdicts. Auto accident cases have highest success rate at 61%