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Defects in quality means issues or imperfections found in a product that do not meet the established quality standards or customer expectations 4.
Quality defects are typically classified into three categories based on their severity:
- Minor defects: Aesthetic and cosmetic issues that do not affect the product's core functionality but can still diminish its perceived quality 12.
- Major defects: Issues that affect the product's functionality or usability but do not pose an immediate safety risk 12.
- Critical defects: The most severe category, as they directly compromise safety, legal compliance, or product reliability, and can lead to serious injuries, legal action, or product recalls 12.
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