TKI measures individual responses to conflict situations. Instrument introduced in 1974 by Thomas and Kilmann. Based on Blake and Mouton's managerial grid model
Conflict occurs when unacceptable differences exist between individuals or groups. Main types include intragroup, interpersonal, intrapersonal, and intergroup conflicts. Conflict can be categorized geographically or by people involved
Conflict management is guiding groups through safe exploration and resolution. Common causes include power imbalances, communication breakdowns, and team silos. Conflict is inevitable but can be managed effectively
Interpersonal skills determine how well you get along with others. They consist of multiple soft skills including communication and leadership. Essential for both people-related and individual-focused roles
Five main styles: competing, avoiding, accommodating, compromising, collaborating. Styles indicate concern for self versus other in conflict resolution. Styles can be learned and influenced by family experiences. Information exchange and mutual goals are key to effective conflict management
Directors receive strategic management training for resource prioritization. IT security managers learn vulnerability analysis and security implementation. Staff receive phishing awareness training including email tests