Contracts are established by mutual will statements, which can be explicit or implicit. Time-limited proposals must be accepted within specified periods. Written contracts are mandatory unless otherwise stipulated by law. General transaction conditions are valid unless clearly stated otherwise
Tort is a civil wrong causing harm, unlike criminal law's punishment. Tort law compensates victims, unlike contract law's breach of duty. Tort law derives from Roman law in civil jurisdictions
Report lost luggage at Baggage Service Office with passport and bag tag. Property Irregularity Report and tracking number are provided. Baggage tracking possible online using PIR number. Baggage typically delivered within 72 hours
Overbooking occurs when Turkish Airlines sells more seats than available. Hundreds of travelers are affected daily at Turkish Airlines. Airlines often don't inform passengers about their rights
Contract breach occurs when one party fails to fulfill agreed-upon terms. Breaches can be minor (late payment) or material (different delivery). Breaches fall into actual (refusal to perform) or anticipatory (pre-agreement) categories
Slander is making false statements verbally with intent to defame. Defamation occurs when words harm reputation or livelihood. Statements must be presented as facts, not opinions. Slander is different from libel, which is written or broadcast