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Turkish Airlines Agency Booking Rules

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General Rules: Turkish Airlines sets binding reservation and ticketing rules for all agencies
Agencies must comply with IATA directives and Turkish Airlines regulations
Non-compliance results in debit memo and prohibited inventory sales
ADM Types and Penalties: Speculative bookings with fake names incur 35 EUR flat fee
Passive bookings and duplicate bookings generate 35 EUR flat fee
System abuse and married segment violations result in 500-1000 EUR per passenger
Churning occurs when same passenger booked 6+ times for same flight
Ticket Validity and Exchange: Totally unused tickets valid for 1 year from issue date
Exchange must be conducted with equal or higher fares
Exchange rate differences must be collected or refunded
Reissue must be done within original ticket's validity period
Document Requirements: Documents must be kept for 1 year for certain transactions
Documents must be presented within 20 days for audit purposes
Fraudulent transactions incur up to 10 times discrepancy amount
Service charge of 15 EUR applies per document