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SunExpress Flight Compensation Rights
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- General Compensation Rules
- EU Regulation EC 261/2004 entitles passengers to up to €600 compensation
- Compensation available for delays exceeding three hours at destination
- No compensation possible for cancellations without 14-day notice
- Compensation amounts vary based on distance and delay duration
- Right to Care Services
- Free meals and refreshments for delays over two hours
- Two free phone calls, email or fax service for delays over five hours
- Re-routing to earliest available flight possible
- Refund of ticket if unwilling to travel
- Hotel accommodation available for overnight delays
- SunExpress Details
- Founded in 1989 as joint venture between Turkish Airlines and Lufthansa
- Operates 65 aircraft to over 90 destinations across Europe and Middle East
- Rated 4/10 stars by Skytrax with 84 passenger reviews
- Offers Dolfi 1920 Baggage service for damaged items
- Claim Process
- Passengers should request written confirmation from airline
- Collect evidence like boarding passes and receipts
- ClaimFlights offers "No Win - No Fee" compensation service
- Success fee is 25% (no VAT for non-EU residents)