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Azerbaijan Airlines Customer Service Guide
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- Contact Methods
- Azerbaijan Airlines operates flights to over 40 European destinations
- Main phone number: +994 12) 598-88-80
- Live chat available through website's help icon
- Email support available at info@azal.az
- WhatsApp number: +994 70 4374082
- Booking and Check-in
- Manage Booking feature allows flight changes, cancellations, and upgrades
- Online check-in available through azal.az website
- Emergency number: +994 12) 497-26-00 available 24/7
- Additional Services
- Social media presence on Facebook, Twitter, Instagram
- Complaint resolution takes up to 30 working days
- Office located in Baku, Azerbaijan
- Terminal 1 used for both arrival and departure
- Flights to Kazakhstan, Kuwait, Kyrgyzstan, Montenegro, Russia, US, UK