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Air Serbia Customer Service Contact Methods
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- Phone Support
- Serbian customers can reach Air Serbia at 0800 111 528
- International customers can dial +381 11 311 21 23
- US customers can reach Air Serbia at +1 (718) 7258642
- Special assistance available at +1 (888) 3909847
- Email Communication
- Email support available at callcenter@airserbia.com
- Refund inquiries should be sent to refunds.us@airserbia.com
- Email responses typically take 24 hours
- Social Media
- Air Serbia maintains presence on Facebook, Twitter, Instagram, YouTube, LinkedIn
- Customer service team responds promptly to queries
- Customer Service Plan
- Developed in accordance with US Department of Transportation
- Applies to transatlantic routes to/from US
- Covers passenger assistance, refunds, delays, cancellations, and baggage delivery
- Operates at Terminal 4 at John F. Kennedy International Airport