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Accor Hotels Customer Service Complaints

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General Issues: Accor Hotels rated 1.31/5 based on 16 complaints
Online complaints can be filed through free form
Corporate contact available at 1-800-221-4542
Hotel Service Problems: Cancellation issues during COVID-19 pandemic
Roach infestation in rooms
Room assignments and room changes
Hotel lounge disturbances during weddings
Hotel room maintenance issues
Billing and Payment Problems: Erroneous billing issues persist for weeks
Prescription delivery delays and price increases
No apartment bookings available
Late check-out policies not followed
Customer Service Communication: Customer support based in Manila
Central reservations in India
Inadequate English communication
Long wait times for responses
Unresolved booking confirmation issues