Face ID may be temporarily blocked for security reasons. Feature stops working after restart, software updates, or emergency situations. Face ID requires 48 hours of inactivity before unblocking
Clean AirPods' external surface to ensure accurate touch detection. Unpair and pair AirPods to eliminate temporary connection issues. Remove gloves before using touch controls
AirPods can be paired with any iPhone model from iPhone 6s onwards. Charge AirPods for at least 15 minutes before pairing. Enable Bluetooth in iPhone settings. AirPods must be in case with lid open
Find My app enables tracking of Apple devices even when offline. Works with iPhone, iPad, Apple Watch, Mac, AirPods, and AirTag. Shows device locations on map with up to 24-hour tracking capability. Plays sound to locate nearby devices
Trade-in available for Apple and third-party devices, including Samsung and Google smartphones. Engraved Apple products are eligible, third-party engraving may affect value. Trade-in device must be received within 14 days of new device. Current iPhone Upgrade Program members should not participate
Launched September 20, 2019 alongside iPhone 11 Pro. Features 6.1-inch IPS LCD display with TrueDepth camera notch. Available in six colors: Purple, Yellow, Green, Black, White, Product. Includes IP68 water and dust resistance up to 2m