Some users report smooth bookings with competitive prices
Hotel recommendations are generally positive
Some customers receive refunds within 30 minutes
Negative Experiences
Fraudulent booking with unauthorized credit card verification
Hotel cancellations often occur after 10 days
No room availability despite full payment
Limited English-speaking customer support
Hot water issues reported in some locations
Room descriptions sometimes incorrect
Service Response
Most complaints receive 24-hour response time
Support available 24/7 via support@otelz.com
Company claims to be transparent about issues
Turkish phone numbers required for customer service
Yanıtı değerlendir
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