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Hotel Reservation and Services Guide

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Reservation Process: Hotel reservations can be made online, by phone, or in person
Common room types include single, double, twin, triple, and family rooms
Hotel availability can be limited during peak periods
Payment options include credit cards and email confirmations
Check-in and Facilities: Guests can request keys and check-in at reception
Hotel facilities include wake-up calls, airport shuttles, and concierge services
Facilities can be described using phrases like "Do you offer shuttle service?"
Concierge can help with local area arrangements
Problem Resolution: Guests can report issues using phrases like "There's an issue with..."
Hotel staff can offer solutions like room upgrades or cleaning services
Formal language can express strong emotions when resolving complaints
Check-out Process: Guests receive bill and receipt after check-out
Additional charges may include minibar drinks and phone calls
Payment options include credit cards and cash