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Delta Airlines Customer Experience Review

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Positive Aspects: Flight time and aircraft quality were generally satisfactory
Customer service was generally excellent at gate
Crew was generally friendly and helpful
Major Issues: Seating space was limited and uncomfortable
WiFi connectivity was inconsistent
Entertainment systems were generally unusable
Boarding process was sometimes chaotic
Flight delays were frequent
Service Concerns: Crew scheduling errors caused delays
Some passengers faced seating restrictions
Food quality was generally poor
Baggage handling was sometimes inconvenient
Some passengers experienced bathroom odors
Amenities and Pricing: Free water and snacks were often offered
Carry-on luggage was often charged
Entertainment options were limited
Some passengers received complimentary blankets
Some flights were cancelled before scheduled departure