• Account Setup
    • Create Hotels.com account using reservation email
    • Login to account dashboard to view upcoming bookings
    Reservation Selection
    • Navigate to upcoming reservations section
    • Find reservation and click booking details page
    • Double-check reservation details before cancellation
    Cancellation Process
    • Click "Cancel" or "Modify" button on booking page
    • Review cancellation policy and fees
    • Provide cancellation reason if prompted
    • Confirm cancellation through email
    Confirmation and Follow-up
    • Check email inbox for cancellation confirmation
    • Review confirmation details and policy
    • Monitor refund processing if applicable
    • Contact customer support if issues arise

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