- Initial Steps
- Check package status through USPS Tracking before starting search
- Complete online help request form using desktop computer
- Provide sender/recipient addresses and package details
- Submit identification information and pictures if possible
- Claim Process
- Call delivery company or USPS customer service first
- File claim if package hasn't arrived within seven days
- Visit Missing Mail.USPS.com and complete search request form
- Submit draft form within seven days if unsure
- Timing and Requirements
- Claims can be filed 365 days after package delivery
- USPS Expresses Conveyed IN indicates package delivery status
- Package must be undelivered to trigger claim
- Contact local post office or consumer affairs at 1-800-272-8777