Şikayetler operatör müşteri hizmetleri veya online platformlardan yapılabilir
BTK'ya da şikayet iletilebilir
Şikayet yapmak ücretsizdir
Gerekli Belgeler
Kimlik fotokopisi ve şikayet formu gereklidir
Varsa fotoğraf veya video gibi deliller sunulabilir
Süreç ve Haklar
Şikayetler genellikle birkaç gün içinde sonuçlanır
Şikayet sonrası operatör çözüm önerisi sunar
Tazminat hakkı şikayetin niteliğine göre değişebilir
Şikayet sonrası BTK'ya başvuru yapılabilir
Yanıtı değerlendir
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