- Basic Login Process
- Desktop email programs automatically provide login credentials
- Web browser users must manually log in at mail.aol.com
- Username/email address is case-insensitive, password is case-sensitive
- "Remember Me" option creates temporary login cookie
- Advanced Features
- "Today on AOL" page shows local weather and news
- Inbox can be accessed directly after login
- AIM integration enables instant messaging with Facebook
- Facebook Chat can be integrated directly into AOL Mail
- Troubleshooting
- Refresh browser window if "service unavailable" error occurs
- Wait a few minutes if server issues are suspected
- Add phone number and alternate email for account recovery