- Positive Aspects
- Platform receives 4.1/5 rating on Trustpilot with 75% 5-star ratings
- Payments processed within 15 minutes of class completion
- Customer service rated as 24/7 and quick
- Teachers offer flexible hours and quality materials
- Concerns
- Tutor reviews often receive only 5-star ratings due to tutor blocking
- Some users report payment issues and tutor unavailability
- Platform accused of being a Ponzi scheme
- Some users report payment delays and non-refundable processing fees
- Support and Safety
- Help desk provides quick responses to customer inquiries
- Platform claims to block harassment but doesn't protect tutors
- Company responds to harassment reports but doesn't address issues
- Some users report tutor unavailability despite payment processing