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Etsy Return Policy Guide
litcommerce.com/blog/how-to-set-etsy-return-policy/Yapay zekadan makale özeti
- What is Etsy Return Policy
- Etsy allows customers to return items for refunds or exchanges within specific timeframes
- Policy applies to non-custom-made items only
- Clear policy helps protect sellers and build customer trust
- How Returns Work
- Buyers can request refunds through Etsy messaging system
- Sellers must respond within set time frame
- Shipping costs typically not refundable unless item is defective
- EU buyers have 14-day right to cancel or return orders
- Policy Setup
- Sellers can set different policies for each physical listing
- Policies can be created through Shop Manager's Settings
- Digital items are not returnable
- Etsy doesn't provide return labels
- Key Considerations
- Sellers must decide on cancellation policies
- Customer typically pays for return shipping
- Sellers can choose to cover shipping costs
- Policy should clearly communicate terms and conditions