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    SAP CRM

    Genel bilgiler

    SAP CRM (Customer Relationship Management), Alman yazılım şirketi SAP SE tarafından geliştirilen bir müşteri ilişkileri yönetimi yazılımıdır.

    SAP CRM, işletmelerin müşteri ilişkilerini daha etkili bir şekilde yönetmelerine ve satış, pazarlama ve müşteri hizmetleri süreçlerini geliştirmelerine yardımcı olur.

    SAP CRM'nin temel özellikleri şunları içerebilir:

    1. Müşteri Verileri Yönetimi: Müşteri bilgilerinin merkezi bir veritabanında saklanması ve yönetilmesi.
    2. Satış Yönetimi: Potansiyel müşterilerin izlenmesi, satış fırsatlarının yönetimi ve satış süreçlerinin izlenmesi.
    3. Pazarlama Otomasyonu: Pazarlama kampanyalarının planlanması, yürütülmesi ve takip edilmesi.
    4. Müşteri Hizmetleri: Müşteri hizmetleri süreçlerinin yönetilmesi, müşteri taleplerinin takip edilmesi ve çözüm süreçlerinin izlenmesi.
    5. Analitik ve Raporlama: Satış ve pazarlama performansınızı analiz etmek için raporlar ve analitik veriler sunar.
    6. Entegrasyonlar: SAP CRM, diğer SAP ürünleri ve sistemlerle entegre çalışabilir ve iş süreçlerini daha verimli hale getirebilir.

    www.crm.net.tr

    Kısa bilgiler

    • Yayın tarihi:
      1992
    • Platformu:
      çapraz platform yazılımı

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    Bağlantılar

    YouTube

    Müşteri ilişkileri yönetimi yazılımları

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