---
metadata:
  - name: generator
    content: Diplodoc Platform v5.59.0
  - name: voter
    content: 'no'
alternate:
  - https://yandex.com.tr/support2/yandex-app-android/en/devices/troubleshooting.md
  - https://yandex.com.tr/support2/yandex-app-android/ru/devices/troubleshooting.md
  - href: https://yandex.com.tr/support2/yandex-app-android/en/devices/troubleshooting.md
    type: text/markdown
    title: Markdown version
  - href: https://yandex.com.tr/support2/yandex-app-android/en/llms.txt
    rel: describedby
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com.tr/support2/yandex-app-android/en/llms.txt


<!-- source: en/_includes/bar-with-links-applications.md -->
#|
||
You're reading Help for the Yandex Start on Android.
[Help for Yandex app on Android →](https://yandex.ru/support2/yandex-app-android-alice/en/)
[Help for Yandex app on iOS →](https://yandex.ru/support2/yandex-app-ios/en/)
||
|#
<!-- endsource: en/_includes/bar-with-links-applications.md -->

# Problems with devices

If you encounter a problem or have an idea how to improve Yandex Station, Yandex Module, or another device with Alice, please contact us. Complete the feedback form or call [8 800 600-78-11](tel:+78006007811) (free within Russia).

Choose your device:

{% cut "**Fill out the feedback form**" %}

{% cut "**Yandex Station**" %}

<div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
    <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/10011548/?&iframe=1">
    </iframe>
</div>

{% endcut %}

{% cut "**Yandex Station Mini**" %}

Complete the [feedback form](https://yandex.ru/support/station-mini/troubleshooting/feedback.html) in Help for Yandex Station Mini.

{% endcut %}

{% cut "**Smart speaker Irbis A**" %}

<div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
    <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/10010749/?&iframe=1">
    </iframe>
</div>

{% endcut %}

{% cut "**Smart speaker DEXP Smartbox**" %}

<div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
    <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/10010756/?&iframe=1">
    </iframe>
</div>

{% endcut %}

{% cut "**Smart speaker Elari SmartBeat**" %}

<div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
    <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/10012040/?&iframe=1">
    </iframe>
</div>

{% endcut %}


{% cut "**Smart speaker LG XBOOM AI ThinQ WK7Y**" %}

<div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
    <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/10013376/?&iframe=1">
    </iframe>
</div>

{% endcut %}

{% cut "**Smart speaker Prestigio Smartmate**" %}

<div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
    <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/10016091/?&iframe=1">
    </iframe>
</div>

{% endcut %}

{% cut "**Smart Home**" %}

Complete the [feedback form](https://yandex.ru/alice/support/smart-home/feedback.html) in Smart Home Help.

{% endcut %}

{% cut "**Yandex Module**" %}

Complete the [feedback form](https://yandex.ru/support/module-2019/troubleshooting/feedback.html) in Yandex Module Help.

<div style="padding: 15px;
    margin: 10px 0;
    background: #FFFFFF;
    border-radius: 10px;
    border: 1px solid var(--yc-color-line-generic);">
<iframe style="background: #FFFFFF;"
    height="700"
    width="100%"
    frameborder="0"
    src="https://forms.yandex.ru/surveys/10011548/?&iframe=1">
</iframe>
</div>

{% endcut %}

{% endcut %}

{% cut "**Call support**" %}


<!--  

-->

Please be ready to provide:
- The username that you're logged under in the Yandex Start app. It shows up on the screen when you tap the profile picture.
- Your device ID. You can get it from the Yandex Start app:
    1. <!-- source: en/_includes/reusables/phrases/li-services.md -->
       Tap **![](../_assets/settings-icon.svg)**.
       <!-- endsource: en/_includes/reusables/phrases/li-services.md -->
    1. Choose **Devices** from the list.
    1. Tap **Manage devices**.
    1. Select a device from the list and tap **More information** → **Device ID**.

{% endcut %}

{% cut "**Start a support chat**" %}

You can contact support 24/7 by starting a chat with [Yandex Station support](https://yandex.ru/chat?build=chamb&guid=bde37cf3-eb59-4f93-8e5b-1809858a9ac1).

Please be ready to provide:
- The username that you're logged under in the Yandex Start app. It shows up on the screen when you tap the profile picture ![](../_assets/profile-icon.svg).
- Your device ID. You can get it from the Yandex Start app:
    1. <!-- source: en/_includes/reusables/phrases/li-services.md -->
       Tap **![](../_assets/settings-icon.svg)**.
       <!-- endsource: en/_includes/reusables/phrases/li-services.md -->
    1. Choose **Devices** from the list.
    1. Tap **Manage devices**.
    1. Select a device from the list and tap **More information** → **Device ID**.

{% endcut %}

#### Learn more

- [Who do I contact if my Yandex Station or smart speaker stops working?](https://yandex.ru/support/station/purchase-and-support/service-center.html)
- [Who do I contact if my Yandex Station Mini stops working?](https://yandex.ru/support/station-mini/services.html)
- [Who do I contact if my Yandex Module stops working?](https://yandex.ru/support/module-2019/services.html)
- [Who do I contact if my smart devices stop working?](https://yandex.ru/support/smart-home/services.html)

<!-- source: en/_includes/button-content.md -->
<a href="en/content">
  <span class="button">Go to the table of contents</span>
</a>


<!-- endsource: en/_includes/button-content.md -->