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You're reading Help for the Yandex Start on Android. |
Problems with devices
If you encounter a problem or have an idea how to improve Yandex Station, Yandex Module, or another device with Alice, please contact us. Complete the feedback form or call 8 800 600-78-11 (free within Russia).
Choose your device:
Fill out the feedback form
Yandex Station
Yandex Station Mini
Complete the feedback form in Help for Yandex Station Mini.
Smart speaker Irbis A
Smart speaker DEXP Smartbox
Smart speaker Elari SmartBeat
Smart speaker LG XBOOM AI ThinQ WK7Y
Smart speaker Prestigio Smartmate
Smart Home
Complete the feedback form in Smart Home Help.
Yandex Module
Complete the feedback form in Yandex Module Help.
Call support
Please be ready to provide:
- The username that you're logged under in the Yandex Start app. It shows up on the screen when you tap the profile picture.
- Your device ID. You can get it from the Yandex Start app:
- Tap .
- Choose Devices from the list.
- Tap Manage devices.
- Select a device from the list and tap More information → Device ID.
Start a support chat
You can contact support 24/7 by starting a chat with Yandex Station support.
Please be ready to provide:
- The username that you're logged under in the Yandex Start app. It shows up on the screen when you tap the profile picture .
- Your device ID. You can get it from the Yandex Start app:
- Tap .
- Choose Devices from the list.
- Tap Manage devices.
- Select a device from the list and tap More information → Device ID.
Learn more
- Who do I contact if my Yandex Station or smart speaker stops working?
- Who do I contact if my Yandex Station Mini stops working?
- Who do I contact if my Yandex Module stops working?
- Who do I contact if my smart devices stop working?