About the Yandex.Webmaster service

Tell us what your question is about so we can direct you to the right specialist:

Site diagnostics

Select the category of the issue displayed in Yandex.Webmaster:

If you followed the recommendations and the site is available for the robot, but the error still appears in Yandex.Webmaster, fill out the form:

If you followed the recommendations, but the error still appears in Yandex.Webmaster, fill out the form:

If you followed the recommendations, but the error still appears in Yandex.Webmaster, fill out the form:

If you recently added Clean-param directives, prohibited crawling duplicates using robots.txt, or placed the rel="canonical" attribute, it may take several days for these changes to be taken into account in Site diagnostics in Yandex.Webmaster and for the notification to stop being displayed.

If the error still appears in Yandex.Webmaster after a while, fill out the form:

Check out the recommendations. If the file is available to the robot and can be downloaded in Yandex.Webmaster, but the issue still appears, fill out the form:

See the recommendations above. If the file was added more than 2 weeks ago, but the message doesn't disappear, fill out the form:

See the recommendations above. If there are no errors in the file, but the message still appears, fill out the form:

See the recommendations above. If the server response matches 200 OK and the value of the type parameter matches the file format, but the message doesn't disappear, fill out the form:

For more information about assigning a region, see Site region.

Ask a question about editing information in Yandex.Business.

Check out the recommendations. If you followed the recommendations but the message still appears, fill out the form:

The message will disappear when the Yandex robot downloads the favicon, and it will appear in the search results.

In this case, check if the robot visited your site and edit the favicon. For more information, see the Favicon section.

See the recommendations above. If you still have questions about website optimization for mobile devices, fill out the form:

Please describe the error in the form below. It will help us reproduce it. For example, describe the actions that lead to an error and add a screenshot.

Search queries

For information about how to set up and view statistics for search queries, see:

Search query statistics — Statistics on search queries and query groups.

Managing groups of search queries — Statistics on search query groups, loading your own queries.

Statistics on pages in the search — Site rating based on displays, clicks in search results and other indicators.

The “Indexing” section in Yandex.Webmaster

For information about how often the Yandex robot visits your site's pages, see Crawl statistics.

For information about how to work with the statistics of pages included search, see Pages in search.

Pages with different content can be considered duplicates if they responded to the robot with an error message (for example, in case of a stub page on the site). Check how the pages respond now. If pages return different content, send them for re-indexing — this way they can get back in the search results faster.

To prevent pages from being excluded from the search if the site is temporarily unavailable, configure the 503 HTTP response code.

Check out the information about how the site structure is displayed in Yandex.Webmaster and how to add site sections in Site structure.

Check out the information about how to check URL status.

For information about how important pages are monitored, see Important pages.

For more information about how to send site pages for re-crawling, see the How to reindex a site section.

For more information about managing site crawling speed, see the Site crawl rate section.

For information about working with the Sitemap file in Yandex.Webmaster, see the Sitemap files section.

Reviews

See information about site or organization reviews displayed in Yandex.Webmaster.

Site region
Products and prices

For more information about the partner program, as well as for the answers to frequent questions, see the Products and prices section.

Tell us what your question is about so we can direct you to the right specialist:

Check out the Terms of cooperation and technical requirements to the data you pass. You should also make sure that:

  • More than 10 days have passed since the store was included in the program.
  • The YML file is available for download and passes validation successfully.
  • Links to product offers from the file don't lead to a higher level domain or to another domain.
  • The URLs of the pages that participate in the search match the URLs in the file.
  • The page URLs in the file have the correct structure and don't contain unsupported tags and parameters.

Tools

Specify the tool in which you found the error, describe the situation in as much detail as possible, and if necessary, attach a screenshot that illustrates it.