Working with reviews

Yandex users can leave reviews of sites and businesses. Users write site reviews on their Public page. Business reviews are added by users in Yandex services (Yandex.Maps, search results, and so on) and on partner sites. For more information about sources of reviews, see the Help for Yandex Business Directory.

  1. Where you can view and respond to reviews
  2. Working with reviews on the “Site information” page
  3. Working with reviews on the “Reviews” page in Yandex.Webmaster
  4. FAQ

Where you can view and respond to reviews

You can view and respond to reviews on the Site information and on the Site quality → Reviews page in Yandex.Webmaster.

What / Where “Site information” “Reviews” in Webmaster
View reviews
Site reviews
Business reviews
Respond to a review
Site reviews
Business reviews
From a site or business representative The response will be shown as official on services where the review is published
Report a review

Reviews and responses are moderated within a few days.

Reviews are no longer displayed if:

  • The user deleted the review on their public page.
  • The review was removed because it didn't comply with the guidelines.

Working with reviews on the “Site information” page

On the public page, all visitors can see the reviews. To respond to a review, you need to log in to Yandex.

You can open the “Site information” page from the search results.

Working with reviews on the “Reviews” page in Yandex.Webmaster

On the Site quality → Reviews page, you can read reviews, respond to them, and report them. If you respond to a review in Yandex.Webmaster, the user will see your response as Official.

To see a review and respond to it, you need to have access to the site in Yandex.Webmaster.

If you think that the review isn't connected to your site or business or doesn't meet the requirements (for business reviews or site reviews), you can report it. Your message will be sent to the support service.

The claim is processed within three days. If your complaint is validated, the review will stop being displayed.

If a review follows the guidelines but you still disagree with its content, we recommend that you respond to the review and communicate with the user.

FAQ

How to make reviews visible to everyone

Site reviews are displayed on the Site information public page. You can open it from the site snippet in the search results. Business reviews are displayed on Yandex.Maps and in Yandex search results.

You can't publish the reviews on your site.

Why aren't reviews displayed in Yandex.Webmaster?
There are probably no reviews for your business or site yet, or they are no longer displayed for a variety of reasons.