Working with reviews

Yandex users can leave reviews of sites and businesses. Users write site reviews on their Public page. Business reviews are added by users in Yandex services (Yandex.Maps, search results, and so on) and on partner sites. For more information about feedback sources, see the Yandex.Business Help.

  1. Where you can view and respond to reviews
  2. Working with reviews on the “Site information” page
  3. Working with reviews on the “Reviews” page in Yandex.Webmaster
  4. FAQ

Where you can view and respond to reviews

You can view reviews and respond to them on the Site information page and on the Reviews page in Yandex.Webmaster.

What / Where “Site information” “Reviews” in Webmaster
View reviews
Site reviews
Business reviews
Respond to a review
Site reviews
Business reviews
From a site or business representative The response will be shown as official on services where the review is published
Report a review

Reviews and responses are moderated within a few days.

Yandex.Webmaster regularly checks for new reviews. To stay informed about site reviews, configure notifications.

Ratings can be displayed on the Quality indicators page if there's more than 10 site reviews.

Reviews are no longer displayed if:

  • The user deleted the review on their public page.
  • The review was removed because it didn't comply with the guidelines.
Note. Yandex.Webmaster monitors data credibility. That's why only the site owner can respond to a review. To respond to a review, select the site's main mirror or the main domain in Yandex.Webmaster.

Working with reviews on the “Site information” page

On the Site information page, all visitors can see the reviews. To respond to a review, you need to log in to Yandex.

You can open the “Display in the search” page from the search results.

Working with reviews on the “Reviews” page in Yandex.Webmaster

On the Site quality → Reviews page, you can read reviews, respond to them, and report them. If you respond to a review in Yandex.Webmaster, the user will see your response as Official.

To see a review and respond to it, you need to have access to the site in Yandex.Webmaster.

If you think that the review isn't connected to your site or business or doesn't meet the requirements (for business reviews or site reviews), you can report it. Your message will be sent to the support service.

The claim is processed within five days. If your complaint is validated, the review will stop being displayed.

If a review follows the guidelines but you still disagree with its content, we recommend that you respond to the review and communicate with the user.


How to make reviews visible to everyone

Website reviews are displayed on the Display in the search public page. You can open it from the site snippet in the search results. Business reviews are displayed on Yandex.Maps and in Yandex search results.

You can't publish the reviews on your site.

Why aren't reviews displayed in Yandex.Webmaster?
There are probably no reviews for your business or site yet, or they are no longer displayed for a variety of reasons.