Question about Yandex Webmaster
Tell us what your question is about so we can direct you to the right specialist:
Site diagnostics
Select the category of the issue displayed in Yandex Webmaster:
Fatal errors
Failed to connect to the server due to DNS error
If you followed the recommendations and the site is available for the robot, but the error still appears in Yandex Webmaster, fill out the form:
The site is closed for indexing in the robots.txt file
If you followed the recommendations, but the error still appears in Yandex Webmaster, fill out the form:
Critical issues
Invalid SSL certificate settings
If you followed the recommendations, but the error still appears in Yandex Webmaster, fill out the form:
Duplicate pages with GET parameters were found
If you recently added Clean-param directives, prohibited crawling duplicates using robots.txt, or placed the rel="canonical" attribute, it may take a few days for these changes to be reflected in Site diagnostics in Yandex Webmaster and for the notification to stop displaying.
If the error still appears in Yandex Webmaster after a while, fill out the form:
Another critical issue
Possible issues
Robots.txt file not found
Check out the recommendations. If the file is available to the robot and can be downloaded in Yandex Webmaster, but the issue still appears, fill out the form:
No Sitemap files are currently used by the indexing bot
See the recommendations above. If the file was added more than 2 weeks ago, but the message doesn't disappear, fill out the form:
Errors found in Sitemap files
See the recommendations above. If there are no errors in the file, but the message still appears, fill out the form:
The favicon file is not accessible to the robot
See the recommendations above. If the server response matches 200 OK and the value of the type parameter matches the file format, but the message doesn't disappear, fill out the form:
Other questions about possible problems
Recommendations
Site region is not set
For more information about assigning a region, see Site region.
Site has not been registered in Yandex Business Directory
Ask a question about editing information in Yandex Business.
Check out the recommendations. If you followed the recommendations but the message still appears, fill out the form:
Favicon file not found
The message will disappear when the Yandex robot downloads the favicon, and it will appear in the search results.
In this case, check if the robot visited your site and edit the favicon. For more information, see the Favicon section.
The site isn't optimized for mobile devices
See the recommendations above. If you still have questions about website optimization for mobile devices, fill out the form:
Report an error in the “Diagnostics” tool
Please describe the error in the form below. It will help us reproduce it. For example, describe the actions that lead to an error and add a screenshot.
Search queries
For information about how to set up and view statistics for search queries, see:
Search query statistics — Statistics on search queries and query groups.
Managing groups of search queries — Statistics on search query groups, loading your own queries.
Statistics on pages in the search — Site rating based on displays, clicks in search results and other indicators.
Indexing in Yandex Webmaster
For information about how often the Yandex robot visits your site's pages, see Crawl statistics.
For information about how to work with the statistics of pages included search, see Searchable pages.
Check out the information about how the site structure is displayed in Yandex Webmaster and how to add site sections in Site structure.
Check out the information on how to check the status of pages.
For information on how important page monitoring works, see the Monitoring important pages section.
For more information about how to send site pages for re-crawling, see the How to reindex a site section.
For more information about managing site crawling speed, see the Site crawl rate section.
For information about working with the Sitemap file in Yandex Webmaster, see the Sitemap files section.
Sources of data on products and offers
Note
Enhanced appearance in search results is in beta testing mode.
The site quality index
Why did SQI drop?
The SQI value is recalculated regularly taking into account many factors. During the time between recalculations, site-related factors may change. Therefore, we recommend improving the site, filling it with useful content, etc. Over time, SQI may increase.
Reviews
See information about site or organization reviews displayed in Yandex Webmaster.
Site region
See recommendations for choosing the site region, as well as frequently asked questions about the region linking.
Sitelinks
See information about how sitelinks are formed and how to change them.
Products and prices
For more information about the partner program, as well as for the answers to frequent questions, see the Products and prices section.
Tell us what your question is about so we can direct you to the right specialist:
I couldn't enter the phone number
Phone numbers should be specified in the following formats:
- Russian phone numbers: +7 (xxx) xxx-xx-xx.
- Ukrainian phone numbers: +380 (xx) xxx-xx-xx.
- Belarusian phone numbers: +375 (xx) xxx-xx-xx.
The store participates in the program, but there is no information about the price and delivery in the snippet
Check out the Terms of cooperation and technical requirements to the data you pass. You should also make sure that:
- More than 10 days passed since the store was included in the program.
- The YML file is available for download and successfully passes validation.
- Links to product offers from the file don't lead to a higher level domain or to another domain.
- The URLs of the pages that participate in the search match the URLs in the file.
- The page URLs in the file have the correct structure and don't contain unsupported tags and parameters.
Internal links
External links
Certificate verification from the National Certification Center
If you haven't requested a certificate, but information about it is in Yandex Webmaster, contact support using the form below. Our specialists will help you figure out the situation.
Tools
Specify the tool in which you found the error, describe the situation in as much detail as possible, and if necessary, attach a screenshot that illustrates it.