---
metadata:
  - name: generator
    content: Diplodoc Platform v5.56.0
alternate:
  - https://yandex.com.tr/support/translate-app-ios/en/troubleshooting.md
  - https://yandex.com.tr/support/translate-app-ios/kk/troubleshooting.md
  - https://yandex.com.tr/support/translate-app-ios/ru/troubleshooting.md
  - https://yandex.com.tr/support/translate-app-ios/tr/troubleshooting.md
  - https://yandex.com.tr/support/translate-app-ios/uz/troubleshooting.md
  - href: en/troubleshooting.md
    type: text/markdown
    title: Markdown version
  - href: llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com.tr/support/translate-app-ios/en/llms.txt


# Support

If you have any questions, click ![](_image/messenger-logo.svg) in the bottom-right corner of your screen and contact us via chat.

You can contact our support team via chat daily between [10:00 and 18:00](*msk). At other times of the day, our bot can answer the most common questions.

To contact us by email, select a subject below.

{% cut "Suggest an improvement" %}

Yandex Translate can become better if you share your suggestions. If you think some options are missing in Yandex Translate, suggest an improvement in the chat ![](_image/messenger-logo.svg) or via the form below.

<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);
     border: 1px solid var(--g-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/10021459.fcf4cd053280fbc409aa298ae959aba91f7c1d94/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}

{% cut "Translation error" %}


If you consider a mistake in a translation or in a dictionary, you can report it in the app.

To do this, click ![](_image/mistake.png), select the mistake, and click **Report**. You can also leave a comment.

![](_image/ios-mistake.png)

If you still have questions about translation errors, contact us via the chat ![](_image/messenger-logo.svg) or using the form below.


<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);
     border: 1px solid var(--g-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/10022308.b0f5c6375729f3cca7d1f468f676b3e402aa6288/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}

{% cut "Text-to-speech doesn't work" %}

For most languages, the app uses voices from your device.


If text-to-speech doesn't work, restart the app. To do this:

1. Go to the panel that displays all running apps (multitasking panel).

2. Swipe up to close Yandex Translate.

3. Open the Yandex Translate app again.

If this doesn't help, reboot the device.

If this doesn't help or you have further questions about text-to-speech, contact us via the chat ![](_image/messenger-logo.svg) or using the form below.


<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);
     border: 1px solid var(--g-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/2524/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}

{% cut "Offline translation doesn't work" %}

Download offline dictionaries for each language you want to use. For example, to translate from Russian to English offline, download the Russian dictionary (the English dictionary is pre-installed).

Before downloading the language dictionaries, make sure you have a stable internet connection.


If this doesn't help or you have further questions about offline mode, contact us via the chat ![](_image/messenger-logo.svg) or using the form below.

<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);
     border: 1px solid var(--g-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/2524/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}

{% cut "Translating text in images doesn't work" %}

Make sure the text in the image is recognizable. The app doesn't recognize:

* Blurred images.

* Skewed images.

* Italics and hand-written text.

Translating text in images is available for a limited number of languages. You can find a list of the recognized languages in the [Translating text in images](https://yandex.com.tr/support/translate-app-ios/en/phototranslate-mobile.md#troubleshooting) section.

If you're having issues with image translation, contact us via the chat ![](_image/messenger-logo.svg) or using the form below. Attach the image you tried to translate and a screenshot of the translation.

<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);
     border: 1px solid var(--g-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/10022310.fd4bca015906ba55bab479b65383ec75ef551c3b/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}

{% cut "Voice input doesn't work" %}

For most languages, the app uses system speech recognition.


If text-to-speech doesn't work, restart the app. To do this:

1. Go to the panel that displays all running apps (multitasking panel).

2. Swipe up to close Yandex Translate.

3. Open the Yandex Translate app again.

If this doesn't help, reboot the device.

If this doesn't help or you have further questions about voice input , contact us via the chat ![](_image/messenger-logo.svg) or using the form below.


<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);
     border: 1px solid var(--g-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/2524/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}

{% cut "I can't find the language I need" %}

We are constantly working on adding new languages. Let us know what languages do you need via the chat ![](_image/messenger-logo.svg) or using the form below. We'll do our best to consider your suggestions.

<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);
     border: 1px solid var(--g-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/10021459.fcf4cd053280fbc409aa298ae959aba91f7c1d94/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}

{% cut "App crashes or doesn't launch" %}


1. If possible, open your device's [Screen Recording](https://support.apple.com/en-us/102653) tool and record the sequence of actions leading to the crash.

2. If you can access the app settings, open the **About** section and click the Yandex Translate logo. Your [UUID](*uuid) will be copied to the clipboard. Attach it to the error report.

3. Send us all the information via the form below.


<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);
     border: 1px solid var(--g-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/2524/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}

{% cut "Problems with Telegram bot" %}

If you didn't find the answer to your question in the [Telegram bot](https://yandex.com.tr/support/translate-app-ios/en/bot.md) section, contact us via the chat ![](_image/messenger-logo.svg) or using the form below.

<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);
     border: 1px solid var(--g-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/10036532.7619840b731ad0c57986e489fa46ab4faa6c4e15/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}

{% cut "Other issues" %}

If you didn't find the answer to your question, contact us via the chat ![](_image/messenger-logo.svg) or using the form below.

<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);
     border: 1px solid var(--g-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/2524/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}

If you're having issues with a different Yandex service, check the [Help main page](https://yandex.com/support) or go to [Yandex support](https://yandex.com/support/common/troubleshooting/main.html) section for answers.

If you're having issues with the website you translated, contact the website owner.

[*msk]: Moscow time

[*uuid]: UUID (Universally Unique Identifier) is an identification standard used for software.

[*path]: The path may differ depending on the device.