---
metadata:
  - name: generator
    content: Diplodoc Platform v5.47.3
alternate:
  - https://yandex.com.tr/support/tracker/en/user/ticket-access.md
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com.tr/support/tracker/en/llms.txt

# Getting access to an issue

Access permissions for issues are determined by the queue settings. You can configure access levels for individual users and groups in the queue: **View issues**, **Edit issues**, and **Create issues**. [How to configure access rights in a queue](https://yandex.com.tr/support/tracker/en/manager/queue-access.md)

* If you do not have sufficient rights to access the queue page and its issues, contact the queue owner  or the [Tracker administrator](https://yandex.com.tr/support/tracker/en/role-model.md). The name of the queue owner is usually specified in the access restriction message.

* By default, access to an issue is also granted to users specified in the issue fields: **Author**, **Assignee**, **Followers**, and **Access**. For example, to allow a user to view an issue from a private queue, you can add them to the **Followers** field. [How to configure access to issues by roles](https://yandex.com.tr/support/tracker/en/manager/queue-access.md#task-role)

* If you can access the queue page but some of the issues remain inaccessible, these issues may include components with limited access. In this case, also contact the queue owner. [How to configure access to issues by components](https://yandex.com.tr/support/tracker/en/manager/queue-access.md#access-component)