Getting access to an issue

Access permissions for issues are determined by the queue settings. You can configure access levels for individual users and groups in the queue: View issues, Edit issues, and Create issues. How to configure access rights in a queue

• If you do not have sufficient rights to access the queue page and its issues, contact the queue owner or the Tracker administrator. The name of the queue owner is usually specified in the access restriction message.

• By default, access to an issue is also granted to users specified in the issue fields: Author, Assignee, Followers, and Access. For example, to allow a user to view an issue from a private queue, you can add them to the Followers field. How to configure access to issues by roles

• If you can access the queue page but some of the issues remain inaccessible, these issues may include components with limited access. In this case, also contact the queue owner. How to configure access to issues by components