---
metadata:
  - name: generator
    content: Diplodoc Platform v5.47.3
alternate:
  - https://yandex.com.tr/support/tracker/en/user/create-ticket.md
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com.tr/support/tracker/en/llms.txt

# How to create an issue

<!-- source: en/_includes/create-issue.md -->
You can create issues in any of the available [queues](*queue). Select the queue so that its subject corresponds to the issue's subject. If you do not know which queue to create your issue in, check with the project manager or your company's admin.

Each new issue is automatically assigned a key, which is a unique code that helps you easily find the issue. The issue key consists of the [queue key](*queuekey) and the issue number (for example, `TEST-123`). You'll find the key above the issue's title on the issue page.

You can use the key to navigate to the issue page via a link (for example, `https://tracker.yandex.com/TEST-123`) or reference that issue by pasting its key in a comment or in the description of another issue.
<!-- endsource: en/_includes/create-issue.md -->

To create an issue:

1. In the left-hand panel, click <svg xmlns="http://www.w3.org/2000/svg" width="10" height="10" fill="currentColor" aria-hidden="true" class="yc-icon"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 14 14"><path fill="currentColor" fill-rule="evenodd" d="M7.873 13.125a.875.875 0 1 1-1.75 0V7.87H.875a.875.875 0 0 1 0-1.75h5.248V.874a.875.875 0 1 1 1.75 0V6.12h5.249a.875.875 0 0 1 0 1.751H7.873v5.255z" clip-rule="evenodd"/></svg></svg> **Create issue**.

1. In the top left corner of the page, choose the queue to create your issue in.

1. Choose how to create an issue:

    {% list tabs %}

    - Standard method

        1. If you have [issue creation forms](https://yandex.com.tr/support/tracker/en/manager/attach-form.md) set up in the queue, select **No form**.

        1. Enter a name for the issue.

        1. Add an issue description. Use [YFM markup](https://yandex.com.tr/support/tracker/en/user/markup.md) to format text.

        1. To add files or images to the issue, click **File** under the description.

        1. To add a list of steps for resolving the issue, click **Checklist** under the description.

        1. In the right panel, specify:

            * Key issue parameters: **Type**, **Priority**, **Deadline**, **Project**, and others.

            * List of the users relevant to the issue: Enter names or usernames in the **Assignee** and **Followers** fields or click **Me** to add yourself.

            You can also leave the values at defaults to come back to them later.

        1. If necessary, configure [additional parameters](https://yandex.com.tr/support/tracker/en/user/create-param.md#default-fields): To do this, add fields by clicking **Edit parameter list** and fill them out.

            {% note info "" %}

            To populate all relevant fields (for example, tags) when creating a task, use a [template](https://yandex.com.tr/support/tracker/en/user/create-template.md) or [integration with Yandex Forms](https://yandex.com.tr/support/tracker/en/manager/about-forms-integration.md).

            {% endnote %}

        1. Click **Create issue**.

    - Using a form

        The queue owner can [set up simplified forms](https://yandex.com.tr/support/tracker/en/manager/attach-form.md) for creating issues.

        1. Select the appropriate form.

        1. Follow the prompts to fill in the fields and click the button to create an issue. If in doubt how to properly fill out the form, contact the queue owner.

        If no simplified form was added to the queue, a standard issue creation page will open.

    - From a template

        If you need to create a lot of similar issues, make a template for them. For more information, see [Why use templates](https://yandex.com.tr/support/tracker/en/user/ticket-template.md).

        To create an issue from a template:

        1. If you have [issue creation forms](https://yandex.com.tr/support/tracker/en/manager/attach-form.md) set up in the queue, select **No form**.

        1. In the top right corner, click <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="15" height="15" class="g-icon" fill="currentColor" stroke="none" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14"><path fill-rule="evenodd" d="M10.5 2h-7C2.67 2 2 2.67 2 3.5v7c0 .83.67 1.5 1.5 1.5h7c.83 0 1.5-.67 1.5-1.5v-7c0-.83-.67-1.5-1.5-1.5M3.5.5a3 3 0 0 0-3 3v7a3 3 0 0 0 3 3h7a3 3 0 0 0 3-3v-7a3 3 0 0 0-3-3zm6 6H4.43a1 1 0 0 0-1 1v2a1 1 0 0 0 1 1H9.5a1 1 0 0 0 1-1v-2a1 1 0 0 0-1-1m-5.32-3h3.57a.75.75 0 0 1 0 1.5H4.18a.75.75 0 0 1 0-1.5" clip-rule="evenodd"/></svg></svg> **Apply template**.

        1. Select a suitable template or click **Manage templates** to create a new one.

        If you apply a template, the issue fields will be set to template values that you can edit.

    {% endlist %}

You can also create a new issue on the [page of an existing issue in the **Related issues** section](https://yandex.com.tr/support/tracker/en/user/ticket-links.md).

#### Learn more

[Viewing my issues](https://yandex.com.tr/support/tracker/en/user/my-tickets.md)

[Copying an issue](https://yandex.com.tr/support/tracker/en/user/clone.md)

[How to create an issue via email](https://yandex.com.tr/support/tracker/en/user/create-ticket-by-mail.md)

[How to set up Yandex Tracker integration with Yandex Forms](https://yandex.com.tr/support/tracker/en/manager/about-forms-integration.md)