---
metadata:
  - name: generator
    content: Diplodoc Platform v5.47.3
alternate:
  - https://yandex.com.tr/support/tracker/en/user/create-template.md
title: How to create an issue or comment template in Yandex Tracker
description: In this tutorial, you will learn how to create an issue or comment template.
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com.tr/support/tracker/en/llms.txt


# Creating a template

To create an issue or comment template:

1. <!-- source: en/_includes/templates-open.md -->
   In the left-hand panel, click <svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" fill="currentColor" aria-hidden="true" class="yc-icon nv-aside-header-footer-item__icon"><svg xmlns="http://www.w3.org/2000/svg" fill="none"><path fill="currentColor" fill-opacity=".85" fill-rule="evenodd" d="M8.875 2.125h2.25a.5.5 0 0 1 .5.5v.23c0 1.925 2.083 3.128 3.75 2.165l.2-.115a.5.5 0 0 1 .682.183l1.125 1.949a.5.5 0 0 1-.183.683l-.2.115c-1.666.962-1.666 3.368 0 4.33l.2.115a.5.5 0 0 1 .183.683l-1.125 1.949a.5.5 0 0 1-.683.183l-.199-.115c-1.667-.963-3.75.24-3.75 2.165v.23a.5.5 0 0 1-.5.5h-2.25a.5.5 0 0 1-.5-.5v-.23c0-1.925-2.083-3.128-3.75-2.165l-.2.115a.5.5 0 0 1-.683-.183l-1.125-1.949a.5.5 0 0 1 .183-.683l.2-.115c1.667-.962 1.667-3.368 0-4.33l-.2-.115a.5.5 0 0 1-.183-.683l1.125-1.949a.5.5 0 0 1 .683-.183l.2.115c1.667.963 3.75-.24 3.75-2.165v-.23a.5.5 0 0 1 .5-.5zm-2 .5a2 2 0 0 1 2-2h2.25a2 2 0 0 1 2 2v.23a1 1 0 0 0 1.5.866l.2-.115a2 2 0 0 1 2.731.732l1.125 1.949a2 2 0 0 1-.732 2.732l-.2.115a1 1 0 0 0 0 1.732l.2.115a2 2 0 0 1 .732 2.732l-1.125 1.949a2 2 0 0 1-2.732.732l-.199-.115a1 1 0 0 0-1.5.866v.23a2 2 0 0 1-2 2h-2.25a2 2 0 0 1-2-2v-.23a1 1 0 0 0-1.5-.866l-.2.115a2 2 0 0 1-2.732-.732l-1.125-1.949a2 2 0 0 1 .732-2.732l.2-.115a1 1 0 0 0 0-1.732l-.2-.115a2 2 0 0 1-.732-2.732l1.125-1.949a2 2 0 0 1 2.732-.732l.2.115a1 1 0 0 0 1.5-.866v-.23zM12.25 10a2.25 2.25 0 1 1-4.5 0 2.25 2.25 0 0 1 4.5 0zm1.5 0a3.75 3.75 0 1 1-7.5 0 3.75 3.75 0 0 1 7.5 0z" clip-rule="evenodd"/></svg></svg> **Settings** ⟶ <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="15" height="15" class="g-icon" fill="currentColor" stroke="none" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14"><path fill-rule="evenodd" d="M10.5 2h-7C2.67 2 2 2.67 2 3.5v7c0 .83.67 1.5 1.5 1.5h7c.83 0 1.5-.67 1.5-1.5v-7c0-.83-.67-1.5-1.5-1.5M3.5.5a3 3 0 0 0-3 3v7a3 3 0 0 0 3 3h7a3 3 0 0 0 3-3v-7a3 3 0 0 0-3-3zm6 6H4.43a1 1 0 0 0-1 1v2a1 1 0 0 0 1 1H9.5a1 1 0 0 0 1-1v-2a1 1 0 0 0-1-1m-5.32-3h3.57a.75.75 0 0 1 0 1.5H4.18a.75.75 0 0 1 0-1.5" clip-rule="evenodd"/></svg></svg> **Templates** or follow the link [https://tracker.yandex.com/settings/templates <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="16" height="16" class="g-icon" fill="currentColor" stroke="none" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M10 1.5A.75.75 0 0 0 10 3h1.94L6.97 7.97a.75.75 0 0 0 1.06 1.06L13 4.06V6a.75.75 0 0 0 1.5 0V2.25a.75.75 0 0 0-.75-.75H10ZM7.5 3.25a.75.75 0 0 0-.75-.75H4.5a3 3 0 0 0-3 3v6a3 3 0 0 0 3 3h6a3 3 0 0 0 3-3V9.25a.75.75 0 0 0-1.5 0v2.25a1.5 1.5 0 0 1-1.5 1.5h-6A1.5 1.5 0 0 1 3 11.5v-6A1.5 1.5 0 0 1 4.5 4h2.25a.75.75 0 0 0 .75-.75Z" clip-rule="evenodd"/></svg></svg>](https://tracker.yandex.com/settings/templates). {#templates}

   In the left-hand panel, click <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M14.0703 2L15.0332 5.08984C15.6125 5.33197 16.1614 5.63745 16.6689 6L19.9297 5.26953L22 8.73047L19.7021 11.0898C19.7746 11.6945 19.7746 12.3055 19.7021 12.9102L22 15.2695L19.9297 18.7305L16.6689 17.9902C16.164 18.3538 15.6144 18.6555 15.0332 18.8896L14.0703 22H9.92969L8.9668 18.9102C8.38748 18.668 7.83857 18.3626 7.33105 18L4.07031 18.7305L2 15.2695L4.29785 12.9102C4.22536 12.3055 4.22536 11.6945 4.29785 11.0898L2 8.73047L4.07031 5.26953L7.33105 6C7.83654 5.63997 8.38609 5.34138 8.9668 5.11035L9.92969 2H14.0703ZM13.585 8.30469C12.8284 8.00196 11.9956 7.92285 11.1924 8.07715C10.3891 8.23149 9.65137 8.61246 9.07227 9.17188C8.49318 9.73128 8.09825 10.4438 7.93848 11.2197C7.77876 11.9955 7.86151 12.7995 8.1748 13.5303C8.4882 14.2612 9.0183 14.8866 9.69922 15.3262C10.3802 15.7657 11.181 16 12 16C13.0982 16 14.1512 15.5783 14.9277 14.8281C15.7043 14.078 16.1406 13.0609 16.1406 12C16.1406 11.2089 15.8984 10.4351 15.4434 9.77734C14.9884 9.11968 14.3414 8.60745 13.585 8.30469Z" fill="#34343C"/></svg> **Settings** → <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="16" height="16" class="g-icon gn-settings-menu__item-icon" fill="currentColor" stroke="none" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M3.5 4h9c.25 0 .485.06.692.169L8.75 7.5a1.25 1.25 0 0 1-1.5 0L2.808 4.169C3.015 4.06 3.251 4 3.5 4ZM2.001 5.438 2 5.5v5A1.5 1.5 0 0 0 3.5 12h9a1.5 1.5 0 0 0 1.5-1.5v-5l-.001-.062L9.65 8.7a2.75 2.75 0 0 1-3.3 0L2.001 5.438ZM.5 5.5a3 3 0 0 1 3-3h9a3 3 0 0 1 3 3v5a3 3 0 0 1-3 3h-9a3 3 0 0 1-3-3v-5Z" clip-rule="evenodd"/></svg></svg> **Notifications**. {#notif}
   <!-- endsource: en/_includes/templates-open.md -->

1. Click <svg xmlns="http://www.w3.org/2000/svg" width="10" height="10" fill="currentColor" aria-hidden="true" class="yc-icon"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 14 14"><path fill="currentColor" fill-rule="evenodd" d="M7.873 13.125a.875.875 0 1 1-1.75 0V7.87H.875a.875.875 0 0 1 0-1.75h5.248V.874a.875.875 0 1 1 1.75 0V6.12h5.249a.875.875 0 0 1 0 1.751H7.873v5.255z" clip-rule="evenodd"/></svg></svg> **Create** in the top right corner.

1. Select a template type:
    - **Issue template**
    - **Comment template**

1. Enter the template name and description.

1. To allow the use of the template only in a specific queue, select **Only display the template in a specific queue**.

1. Fill in the template parameters the same way as when creating a [new issue](https://yandex.com.tr/support/tracker/en/user/create-ticket.md) or [comment](https://yandex.com.tr/support/tracker/en/user/comments.md).

1. Click **Save**.

The new template will be available on the [template page](https://tracker.yandex.com/settings/templates).

## Sharing a template {#share-template}

To be sure that other users can use your template:

1. [Set up shared access to the template](https://yandex.com.tr/support/tracker/en/user/share-template.md#access).

1. Ask your colleagues to [enable your template](https://yandex.com.tr/support/tracker/en/user/share-template.md#section_vkg_trs_zz) on the [Manage templates](https://tracker.yandex.com/settings/templates) page.

