---
metadata:
  - name: generator
    content: Diplodoc Platform v5.47.3
alternate:
  - https://yandex.com.tr/support/tracker/en/support-process-create-queue.md
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com.tr/support/tracker/en/llms.txt

# Creating a queue for the support team


1. If Tracker is not enabled for your organization yet, connect the service.

1. Add users to Tracker.


1. [Create a queue](https://yandex.com.tr/support/tracker/en/manager/create-queue.md) using the **Support** template.

    The [template](https://yandex.com.tr/support/tracker/en/manager/work-process.md) includes pre-configured basic issue types that simplify request handling.

1. Add your support staff to the [queue team](https://yandex.com.tr/support/tracker/en/manager/queue-team.md).

1. You can also configure access [rights to issues within the queue](https://yandex.com.tr/support/tracker/en/manager/queue-access.md) if needed. For example, you can restrict certain groups of users from creating or viewing issues in your queue.