---
metadata:
  - name: generator
    content: Diplodoc Platform v5.54.5
  - property: og:type
    content: article
  - property: article:section
    content: Без рубрики
  - property: og:title
    content: Как настроить SLA для задач
  - property: article:tag
    content: Навигация
alternate:
  - https://yandex.com.tr/support/tracker/en/sla-head-index.md
  - href: en/sla-head-index.md
    type: text/markdown
    title: Markdown version
  - href: llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com.tr/support/tracker/en/llms.txt



::: page-constructor
blocks:
  - type: header-block
    resetPaddings: true
    title: How to configure SLA for issues
    description: |

      In Tracker, an SLA is a set of rules that defines time for processing issues in queues.

  - type: card-layout-block
    resetPaddings: true
    children:

      - type: basic-card
        title: What is SLA
        text: Learn how SLA timers and schedules work.
        url: sla-head.md

      - type: basic-card
        title: SLA rules
        text: Configure conditions for starting, pausing, and stopping the timer.
        url: manager/sla.md

      - type: basic-card
        title: Work schedules
        text: Set working hours that are used to calculate SLA time.
        url: manager/schedule.md

  - type: content-layout-block
    size: s
    textContent:
      text: "\_"

:::