---
metadata:
  - name: generator
    content: Diplodoc Platform v5.47.3
alternate:
  - https://yandex.com.tr/support/tracker/en/mobile/create-ticket.md
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com.tr/support/tracker/en/llms.txt

# How to create an issue

<!-- source: en/_includes/create-issue.md -->
You can create issues in any of the available [queues](*queue). Select the queue so that its subject corresponds to the issue's subject. If you do not know which queue to create your issue in, check with the project manager or your company's admin.

Each new issue is automatically assigned a key, which is a unique code that helps you easily find the issue. The issue key consists of the [queue key](*queuekey) and the issue number (for example, `TEST-123`). You'll find the key above the issue's title on the issue page.

You can use the key to navigate to the issue page via a link (for example, `https://tracker.yandex.com/TEST-123`) or reference that issue by pasting its key in a comment or in the description of another issue.
<!-- endsource: en/_includes/create-issue.md -->

## Creating an issue {#create-task}

To create an issue:

1. <!-- source: en/_includes/open-personal-settings.md -->
   Go to the home page <svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" fill="currentColor" aria-hidden="true" class="yc-icon nv-aside-header-footer-item__icon"><svg viewBox="0 0 20 21" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M16.5 17.9267C16.9603 17.5147 17.25 16.916 17.25 16.2497V9.46546C17.25 8.76691 16.9255 8.10798 16.3718 7.68206L11.1218 3.6436C10.3131 3.02147 9.18692 3.02147 8.37815 3.6436L3.12815 7.68206C3.05894 7.7353 2.99331 7.79218 2.93145 7.85232C2.49841 8.27333 2.25 8.85423 2.25 9.46546V16.2497C2.25 16.916 2.53969 17.5147 3 17.9267C3.3957 18.2809 3.9175 18.4971 4.48974 18.4996C4.49316 18.4996 4.49658 18.4997 4.5 18.4997L5.25 18.4996V13.2496C5.25 11.5928 6.59314 10.2496 8.25 10.2496H11.25C12.9069 10.2496 14.25 11.5928 14.25 13.2496V18.4997H15C15.0034 18.4997 15.0068 18.4996 15.0103 18.4996C15.5825 18.4971 16.1043 18.2809 16.5 17.9267ZM19.5 16.2497C19.5 18.7349 17.4853 20.7497 15 20.7497H4.5C2.01472 20.7497 0 18.7349 0 16.2497V9.46546C0 8.06835 0.648918 6.75049 1.7563 5.89865L7.0063 1.86019C8.62383 0.615939 10.8762 0.615937 12.4937 1.86019L17.7437 5.89865C17.8821 6.00513 18.0134 6.11889 18.1371 6.23918C19.0032 7.08119 19.5 8.24299 19.5 9.46546V16.2497ZM12 13.2496C12 12.8354 11.6642 12.4996 11.25 12.4996H8.25C7.83579 12.4996 7.5 12.8354 7.5 13.2496V18.4996H12V13.2496Z" fill="currentColor" fill-opacity="0.85"/></svg></svg>. {#home}
   <!-- endsource: en/_includes/open-personal-settings.md -->

1. Click <svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" fill="currentColor" aria-hidden="true" class="yc-icon nv-composite-bar__menu-icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16"><path d="M7.25 10.75v-2h-2A.72.72 0 0 1 4.5 8c0-.4.31-.75.75-.75h2v-2c0-.4.31-.75.75-.75.4 0 .75.34.75.75v2h2c.4 0 .75.34.75.75 0 .44-.34.75-.75.75h-2v2c0 .44-.34.75-.75.75a.72.72 0 0 1-.75-.75ZM16 8A8 8 0 1 1 0 8a8 8 0 0 1 16 0ZM8 1.5a6.5 6.5 0 1 0-.01 13.01A6.5 6.5 0 0 0 8 1.5Z"/></svg></svg> in the bottom right corner.

1. Select the queue to create your issue in.

1. Choose how to create an issue:

    {% list tabs %}

    - Standard method

        1. If you have [issue creation forms](https://yandex.com.tr/support/tracker/en/manager/attach-form.md) set up in the queue, select **No form**.

        1. Enter the issue name and description. Use [YFM markup](https://yandex.com.tr/support/tracker/en/user/markup.md) to format text.

        1. Select an assignee for the issue.

        1. Click **Create**. A new issue page will open.

        1. [Edit](https://yandex.com.tr/support/tracker/en/mobile/edit-ticket.md) the issue details:

            * Under **Parameters**, specify the issue [parameters](https://yandex.com.tr/support/tracker/en/user/create-param.md#default-fields) such as type, priority, and deadline.

            * Under **Links**, [add links to other issues](https://yandex.com.tr/support/tracker/en/mobile/ticket-links.md#add-link) or [create sub-issues](https://yandex.com.tr/support/tracker/en/mobile/ticket-links.md#create-subtask) if needed.

        1. To [attach files or images to an issue](https://yandex.com.tr/support/tracker/en/mobile/attach-file.md):
           1. Click the issue description, then select **Edit**.
           1. Tap <svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" aria-hidden="true" class="yc-icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg></svg> and attach some files.

    - Using a form

        1. If the queue is [connected to Yandex Forms](https://yandex.ru/support/tracker/ru/manager/forms-integration#link-form), select a form to create your issue.

        1. Fill in the fields and tap **Submit**.

        A new issue will be created based on the entered data.

    {% endlist %}

You can also create a new issue on the [page of an existing issue, under **Links**](https://yandex.com.tr/support/tracker/en/mobile/ticket-links.md).


## Creating a copy of an issue {#clone}

To create a copy of an existing issue:

1. <!-- source: en/_includes/copy-issue.md -->
   Open the issue that you want to copy. {#open-issue}
   <!-- endsource: en/_includes/copy-issue.md -->

1. Tap <svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" aria-hidden="true" class="yc-icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16"><path fill-rule="evenodd" d="M14 6.125a1.874 1.874 0 1 1 .001 3.749A1.874 1.874 0 0 1 14 6.125zm-5.906 0a1.874 1.874 0 1 1 0 3.749 1.874 1.874 0 0 1 0-3.749zM2 6.125a1.874 1.874 0 1 1 .001 3.749A1.874 1.874 0 0 1 2 6.125z"/></svg></svg> in the top right corner and select **Copy issue**.

1. <!-- source: en/_includes/copy-issue.md -->
   Select the queue where you want to create a copy of the issue. {#select-queue}
   <!-- endsource: en/_includes/copy-issue.md -->

1. <!-- source: en/_includes/copy-issue.md -->
   Choose the options for copying the issue:

     * To save the issue parameters, enable the **Copy parameter values** option. If some parameters are missing from the target queue (such as versions or components), they remain empty.

        {% note warning "" %}

        If the issue has the [local field](https://yandex.com.tr/support/tracker/en/local-fields.md) values specified, they will be reset when copying the issue to a different queue.

        {% endnote %}

     * To establish a link between the issue and its copy, enable the **Link issues after copying** option.

     * To add the files attached to the original issue to its copy, select **Copy files and attachments**.
   <!-- endsource: en/_includes/copy-issue.md -->

1. <!-- source: en/_includes/copy-issue.md -->
   Click **Copy**. {#copy-button}
   <!-- endsource: en/_includes/copy-issue.md -->

You can open the issue's copy from the notification bar at the bottom of the screen.