How to create a queue
Each issue belongs to one of the issue queues. Usually, issues that share a common topic are grouped into a queue. These can be issues of a project, department, or team.
There are three ways to create a queue in Tracker:
Creating a queue using a template
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On the home screen, click → Queues and select at the bottom.
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Select a suitable template. Check which settings will be added to the queue: statuses, issue types, fields, and issue views.
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Enter the name and key of the new queue.
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Specify who will be able to view issues in the queue:
- All employees — issues in the queue will be available to all organization employees.
- Me and issue participants — issues in the queue will be available only to the queue owner and users specified in the Author, Assignee, Followers, and Access fields.
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Click Next. The new queue will appear under → Queues.
Manually creating and setting up a queue
If you want to configure the main settings yourself, create a queue from scratch:
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On the home screen, click → Queues and select at the bottom.
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Select the From scratch option.
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Enter the name and key of the new queue.
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Specify who will be able to view issues in the queue:
- All employees — issues in the queue will be available to all organization employees.
- Me and issue participants — issues in the queue will be available only to the queue owner and users specified in the Author, Assignee, Followers, and Access fields.
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Select issue statuses. For more information about configuring statuses and transitions: Workflows: how to set up statuses, transitions, and issue types in a queue.
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Click Next. The new queue will appear under → Queues.
Copying a queue
If Tracker already has a queue with suitable settings, copy it:
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On the home screen, click → Queues and select at the bottom.
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Select the Copy another queue option.
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Enter the key or name of the queue whose settings you want to copy.
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Enter the name and key of the new queue.
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Click Next. The new queue will appear under → Queues.