---
metadata:
  - name: generator
    content: Diplodoc Platform v5.54.5
  - property: og:type
    content: article
  - property: article:section
    content: Настроить очередь
  - property: og:title
    content: Владелец и команда очереди
  - property: article:tag
    content: Сборник инструкций
alternate:
  - https://yandex.com.tr/support/tracker/en/manager/queue-team.md
  - href: en/manager/queue-team.md
    type: text/markdown
    title: Markdown version
  - href: ../llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com.tr/support/tracker/en/llms.txt


# Queue owner and team

The team usually includes users who work on issues in the queue. These users will be suggested in search results as assignees, followers, and in other issue fields, as well as in @mentions in comments. They will see the queue in their sidebar under <q>My queues</q>.

{% note info "" %}

The users you added to the queue team do not automatically get access to its issues. To set up the queue access rights for the users, go to the [**Access rights** tab](https://yandex.com.tr/support/tracker/en/manager/queue-access.md).

{% endnote %}

The queue owner is the employee who manages the queue: edits its [main parameters](https://yandex.com.tr/support/tracker/en/manager/edit-queue-general.md), adds users to the [queue team](#edit-team), and configures [queue access](https://yandex.com.tr/support/tracker/en/manager/queue-access.md).

By default, the user who [created](https://yandex.com.tr/support/tracker/en/manager/create-queue.md) the queue becomes its owner.

## Changing the queue owner {#change-owner}

Changing the queue owner:

1. <!-- source: en/_includes/transition-page.md -->
   In the left-hand panel, click ![](../_assets/svg/queues-ni.svg) **Queues** and select a queue. {#queue}
   <!-- endsource: en/_includes/transition-page.md -->

1. <!-- source: en/_includes/transition-page.md -->
   In the top right corner of the queue page, click ![](../_assets/svg/settings.svg)</svg> **Queue settings**. {#settings}
   <!-- endsource: en/_includes/transition-page.md -->

1. Click the **Access bindings** tab.

<!-- source: en/_includes/transition-page.md -->
In the top right corner of the queue page, click ![](../_assets/svg/settings.svg)</svg> **Queue settings**. {#settings}
<!-- endsource: en/_includes/transition-page.md -->

1. Open ![](../_assets/svg/actions.svg)</svg> **Queue menu** and select ![](../_assets/svg/icon-edit.svg)</svg> **Change owner**.

1. Click **Change owner** and type the user's name or username. You can also specify the group ID to assign multiple users as the queue owners.

1. If you need all new issues to be automatically assigned to the queue owner, select **Assign to issues by default**.

1. Click **Save**.

## Changing the queue team {#edit-team}

1. <!-- source: en/_includes/transition-page.md -->
   In the left-hand panel, click ![](../_assets/svg/queues-ni.svg) **Queues** and select a queue. {#queue}
   <!-- endsource: en/_includes/transition-page.md -->

1. <!-- source: en/_includes/transition-page.md -->
   In the top right corner of the queue page, click ![](../_assets/svg/settings.svg)</svg> **Queue settings**. {#settings}
   <!-- endsource: en/_includes/transition-page.md -->

1. Go to the **Queue team** tab.

1. To add users, click ![](../_assets/svg/add-icon.svg)</svg> **Add participants**. You can also specify the group ID to add multiple users to the queue team.

1. To remove a member, click ![](../_assets/svg/delete.svg)</svg> next to the user or group name and select **Exclude**.

## Adding a message for users who cannot access issues {#deny-message}

By default, when a user tries to open an issue from a queue that they do not have access to, a message saying _Contact the queue owner_ pops out with the owner name specified.

This message can be changed. For example, you can specify another user with admin rights for the queue to request access from. You can also state the reason for closing access to the queue.

To change the message shown to the users who do not have access to the queue:

1. <!-- source: en/_includes/transition-page.md -->
   In the left-hand panel, click ![](../_assets/svg/queues-ni.svg) **Queues** and select a queue. {#queue}
   <!-- endsource: en/_includes/transition-page.md -->

1. <!-- source: en/_includes/transition-page.md -->
   In the top right corner of the queue page, click ![](../_assets/svg/settings.svg)</svg> **Queue settings**. {#settings}
   <!-- endsource: en/_includes/transition-page.md -->

1. Go to the **Basic** tab.

1. Under **Message to send if access is denied**, enter the appropriate text and click **Save**.


#### Learn more {#see-also}

* [How to configure access rights in a queue](https://yandex.com.tr/support/tracker/en/manager/queue-access.md)
* [Bulk settings for queue access](https://yandex.com.tr/support/tracker/en/manager/queue-access-bulk.md)
* [Permission setup examples](https://yandex.com.tr/support/tracker/en/manager/queue-access-examples.md)