---
metadata:
  - name: generator
    content: Diplodoc Platform v5.50.6
alternate:
  - https://yandex.com.tr/support/navigator/en/auth.md
  - https://yandex.com.tr/support/navigator/tr/auth.md
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com.tr/support/navigator/en/llms.txt

# Account

<div id="auth-menu-wrap">   
  <a href="../auth#login" class="inactive-link">
    <div>
      <span>Log in</span>
    </div>    
  </a>    
  <a href="../auth#change-name">
    <div>
      <span>Change your name</span>
    </div>
  </a>
  <a href="../auth#logout">
    <div>
      <span>Log out of your account</span>
    </div>
  </a>
  <a href="../auth#forget">
    <div>
    <span>Forget your account</span>
    </div>
  </a>
  <a href="../auth#full-delete">
    <div>
    <span>Delete your account</span>
    </div>
  </a>
  <a href="../auth#deleting-data">
    <div>
    <span>Delete data</span>
    </div>
  </a>
</div>

Some app features are only available if you're logged in to your account (for example, leaving reviews about organizations and attaching photos).

{% cut "Your account overview" %}

![](_assets/auth-account.png){.border-yes}

{% endcut %}


## Log in to your account {#login}

1. Tap **<svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M3 7C3 7.55228 3.45531 8 3.9918 8H20.0082C20.556 8 21 7.55614 21 7C21 6.44772 20.5447 6 20.0082 6H3.9918C3.44405 6 3 6.44386 3 7ZM3 12C3 12.5523 3.45531 13 3.9918 13H20.0082C20.556 13 21 12.5561 21 12C21 11.4477 20.5447 11 20.0082 11H3.9918C3.44405 11 3 11.4439 3 12ZM3 17C3 17.5523 3.45531 18 3.9918 18H20.0082C20.556 18 21 17.5561 21 17C21 16.4477 20.5447 16 20.0082 16H3.9918C3.44405 16 3 16.4439 3 17Z" fill="black"/></svg>** → **Sign in**.
1. Enter your Yandex account username and password. If you don't have an account, [register one](https://passport.yandex.com/registration).

If you've already logged in to your Yandex account on this device, when you first open Yandex Navigator, it automatically authorizes you under your username.

When you log in to Yandex Navigator and Yandex Maps using the same account, the app settings are synced. So, if you change settings in Yandex Navigator, the changes also apply to Yandex Maps.

### FAQ {#faq}

{% cut "Why am I not getting a push notification when I log in?" %}

For possible reasons, see [Yandex ID Help](https://yandex.com/support/id/en/troubleshooting/nosms-form#no-push).

{% endcut %}

{% cut "What if the phone number linked to my account is no longer available?" %}

See the instructions in the [Change your primary phone number](https://yandex.com/support/id/en/authorization/phone#change) section of Yandex ID Help.

{% endcut %}

{% cut "How do I restore access to my account?" %}

You can restore access to your account on your own. To learn more, see the [Recover your password](https://yandex.com/support/id/en/troubleshooting/forgot-password#self-restore) section of Yandex ID Help.

If you're unable to restore access on your own, [fill out the form](https://yandex.com/support/id/en/support-restore#questionnaire).

{% endcut %}

{% cut "How do I add a bank card to my account?" %}

To add or remove a card, see [Bank cards and accounts](https://yandex.com/support/id/en/banking-cards).

{% endcut %}

## Name change {#change-name}

To change the name that appears in your reviews, comments, and posted road events:

1. Open [Yandex ID](https://id.yandex.com.tr/).
1. Tap ![](_assets/pencil-unfill.png =20x) → **Personal data**.
1. Edit the **How can I call you?** field.
1. Tap **Save**.

To change personal data in [Yandex ID](https://id.yandex.com.tr/), see the [Personal data](https://yandex.com/support/id/en/data/personal) section.

## Log out of your account {#logout}

{% list tabs %}

- Android

  
  1. Tap **<svg xmlns="http://www.w3.org/2000/svg" width="28" height="28" viewBox="0 0 28 28" fill="none"><g><mask id="svg-be32lnj8__mask0_302_2" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="0" y="0" width="28" height="28"><path d="M28 0H0V28H28V0Z" fill="white"/></mask><g><path d="M14 28C21.732 28 28 21.732 28 14C28 6.26799 21.732 0 14 0C6.26799 0 0 6.26799 0 14C0 21.732 6.26799 28 14 28Z" fill="#F6F6F6"/><path d="M14 14.9074C11.6666 14.9074 9.91663 12.4191 9.91663 9.51961C9.91663 6.62013 11.4226 4.92586 14 4.92586C16.5773 4.92586 18.0833 6.62013 18.0833 9.51961C18.0833 12.4191 16.3333 14.9074 14 14.9074ZM14 23.074C10.0313 23.074 7.65668 22.5426 6.87614 21.48C6.7851 21.356 6.73878 21.2049 6.74462 21.0513C6.8542 18.1652 9.27267 16.7221 14 16.7221C18.7274 16.7221 21.1458 18.1652 21.2553 21.0514C21.2612 21.2051 21.2147 21.3562 21.1237 21.4801C20.343 22.5427 17.9684 23.074 14 23.074Z" fill="#CCCCCC"/></g></g><defs><clipPath id="svg-be32lnj8__clip0_302_2"><rect width="28" height="28" fill="white"/></clipPath></defs></svg> (profile picture)**.
  1. Tap <svg width="22" height="8" viewBox="0 0 22 8" fill="none" version="1.1" id="svg-35ln1k14__svg4" sodipodi:docname="menu-kebab-horizont-2.svg" inkscape:version="1.2 (dc2aedaf03, 2022-05-15)" xmlns:inkscape="http://www.inkscape.org/namespaces/inkscape" xmlns:sodipodi="http://sodipodi.sourceforge.net/DTD/sodipodi-0.dtd" xmlns="http://www.w3.org/2000/svg" xmlns:svg="http://www.w3.org/2000/svg"><defs id="svg-35ln1k14__defs8"/><sodipodi:namedview id="svg-35ln1k14__namedview6" pagecolor="#ffffff" bordercolor="#000000" borderopacity="0.25" inkscape:showpageshadow="2" inkscape:pageopacity="0.0" inkscape:pagecheckerboard="0" inkscape:deskcolor="#d1d1d1" showgrid="false" inkscape:zoom="34.875" inkscape:cx="7.5842294" inkscape:cy="8.8888889" inkscape:window-width="1920" inkscape:window-height="1017" inkscape:window-x="-8" inkscape:window-y="-8" inkscape:window-maximized="1" inkscape:current-layer="svg4"/><path fill-rule="evenodd" clip-rule="evenodd" d="m 5.9103943,3.9713261 c 0,1.1046 -0.89543,2 -2,2 -1.10457,0 -2,-0.8954 -2,-2 0,-1.1046 0.89543,-2 2,-2 1.10457,0 2,0.8954 2,2 z m 6.9999987,0 c 0,1.1046 -0.8954,2 -2,2 -1.1045987,0 -1.9999987,-0.8954 -1.9999987,-2 0,-1.1046 0.8954,-2 1.9999987,-2 1.1046,0 2,0.8954 2,2 z m 5,2 c 1.1046,0 2,-0.8954 2,-2 0,-1.1046 -0.8954,-2 -2,-2 -1.1046,0 -2,0.8954 -2,2 0,1.1046 0.8954,2 2,2 z" fill="#4d4d4d" id="svg-35ln1k14__path2"/></svg> → **Sign out**.
  1. Select **Log out of the app**.
  

- iOS

  
  1. Tap **<svg xmlns="http://www.w3.org/2000/svg" width="28" height="28" viewBox="0 0 28 28" fill="none"><g><mask id="svg-9w00ysj4__mask0_302_2" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="0" y="0" width="28" height="28"><path d="M28 0H0V28H28V0Z" fill="white"/></mask><g><path d="M14 28C21.732 28 28 21.732 28 14C28 6.26799 21.732 0 14 0C6.26799 0 0 6.26799 0 14C0 21.732 6.26799 28 14 28Z" fill="#F6F6F6"/><path d="M14 14.9074C11.6666 14.9074 9.91663 12.4191 9.91663 9.51961C9.91663 6.62013 11.4226 4.92586 14 4.92586C16.5773 4.92586 18.0833 6.62013 18.0833 9.51961C18.0833 12.4191 16.3333 14.9074 14 14.9074ZM14 23.074C10.0313 23.074 7.65668 22.5426 6.87614 21.48C6.7851 21.356 6.73878 21.2049 6.74462 21.0513C6.8542 18.1652 9.27267 16.7221 14 16.7221C18.7274 16.7221 21.1458 18.1652 21.2553 21.0514C21.2612 21.2051 21.2147 21.3562 21.1237 21.4801C20.343 22.5427 17.9684 23.074 14 23.074Z" fill="#CCCCCC"/></g></g><defs><clipPath id="svg-9w00ysj4__clip0_302_2"><rect width="28" height="28" fill="white"/></clipPath></defs></svg> (profile picture)**.
  1. Tap **<svg xmlns="http://www.w3.org/2000/svg" width="28" height="28" viewBox="0 0 28 28" fill="none"><g><mask id="svg-34nyiw1s__mask0_302_2" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="0" y="0" width="28" height="28"><path d="M28 0H0V28H28V0Z" fill="white"/></mask><g><path d="M14 28C21.732 28 28 21.732 28 14C28 6.26799 21.732 0 14 0C6.26799 0 0 6.26799 0 14C0 21.732 6.26799 28 14 28Z" fill="#F6F6F6"/><path d="M14 14.9074C11.6666 14.9074 9.91663 12.4191 9.91663 9.51961C9.91663 6.62013 11.4226 4.92586 14 4.92586C16.5773 4.92586 18.0833 6.62013 18.0833 9.51961C18.0833 12.4191 16.3333 14.9074 14 14.9074ZM14 23.074C10.0313 23.074 7.65668 22.5426 6.87614 21.48C6.7851 21.356 6.73878 21.2049 6.74462 21.0513C6.8542 18.1652 9.27267 16.7221 14 16.7221C18.7274 16.7221 21.1458 18.1652 21.2553 21.0514C21.2612 21.2051 21.2147 21.3562 21.1237 21.4801C20.343 22.5427 17.9684 23.074 14 23.074Z" fill="#CCCCCC"/></g></g><defs><clipPath id="svg-34nyiw1s__clip0_302_2"><rect width="28" height="28" fill="white"/></clipPath></defs></svg> (profile picture)** with the name → **Sign out**.
  1. Select **Log out of the app**.

{% endlist %}

## Forget your account {#forget}

You can forget your account to make it disappear from all Yandex apps on this device.

To forget an account:

{% list tabs %}

- Android

  
  1. Tap **<svg xmlns="http://www.w3.org/2000/svg" width="28" height="28" viewBox="0 0 28 28" fill="none"><g><mask id="svg-l2jkrj07__mask0_302_2" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="0" y="0" width="28" height="28"><path d="M28 0H0V28H28V0Z" fill="white"/></mask><g><path d="M14 28C21.732 28 28 21.732 28 14C28 6.26799 21.732 0 14 0C6.26799 0 0 6.26799 0 14C0 21.732 6.26799 28 14 28Z" fill="#F6F6F6"/><path d="M14 14.9074C11.6666 14.9074 9.91663 12.4191 9.91663 9.51961C9.91663 6.62013 11.4226 4.92586 14 4.92586C16.5773 4.92586 18.0833 6.62013 18.0833 9.51961C18.0833 12.4191 16.3333 14.9074 14 14.9074ZM14 23.074C10.0313 23.074 7.65668 22.5426 6.87614 21.48C6.7851 21.356 6.73878 21.2049 6.74462 21.0513C6.8542 18.1652 9.27267 16.7221 14 16.7221C18.7274 16.7221 21.1458 18.1652 21.2553 21.0514C21.2612 21.2051 21.2147 21.3562 21.1237 21.4801C20.343 22.5427 17.9684 23.074 14 23.074Z" fill="#CCCCCC"/></g></g><defs><clipPath id="svg-l2jkrj07__clip0_302_2"><rect width="28" height="28" fill="white"/></clipPath></defs></svg> (profile picture)**.
  1. Tap <svg width="22" height="8" viewBox="0 0 22 8" fill="none" version="1.1" id="svg-d9i6jgnb__svg4" sodipodi:docname="menu-kebab-horizont-2.svg" inkscape:version="1.2 (dc2aedaf03, 2022-05-15)" xmlns:inkscape="http://www.inkscape.org/namespaces/inkscape" xmlns:sodipodi="http://sodipodi.sourceforge.net/DTD/sodipodi-0.dtd" xmlns="http://www.w3.org/2000/svg" xmlns:svg="http://www.w3.org/2000/svg"><defs id="svg-d9i6jgnb__defs8"/><sodipodi:namedview id="svg-d9i6jgnb__namedview6" pagecolor="#ffffff" bordercolor="#000000" borderopacity="0.25" inkscape:showpageshadow="2" inkscape:pageopacity="0.0" inkscape:pagecheckerboard="0" inkscape:deskcolor="#d1d1d1" showgrid="false" inkscape:zoom="34.875" inkscape:cx="7.5842294" inkscape:cy="8.8888889" inkscape:window-width="1920" inkscape:window-height="1017" inkscape:window-x="-8" inkscape:window-y="-8" inkscape:window-maximized="1" inkscape:current-layer="svg4"/><path fill-rule="evenodd" clip-rule="evenodd" d="m 5.9103943,3.9713261 c 0,1.1046 -0.89543,2 -2,2 -1.10457,0 -2,-0.8954 -2,-2 0,-1.1046 0.89543,-2 2,-2 1.10457,0 2,0.8954 2,2 z m 6.9999987,0 c 0,1.1046 -0.8954,2 -2,2 -1.1045987,0 -1.9999987,-0.8954 -1.9999987,-2 0,-1.1046 0.8954,-2 1.9999987,-2 1.1046,0 2,0.8954 2,2 z m 5,2 c 1.1046,0 2,-0.8954 2,-2 0,-1.1046 -0.8954,-2 -2,-2 -1.1046,0 -2,0.8954 -2,2 0,1.1046 0.8954,2 2,2 z" fill="#4d4d4d" id="svg-d9i6jgnb__path2"/></svg> → **Sign out**.
  1. Select **Sign out of all apps**.
  

- iOS

  
  1. Tap **<svg xmlns="http://www.w3.org/2000/svg" width="28" height="28" viewBox="0 0 28 28" fill="none"><g><mask id="svg-8dazoikl__mask0_302_2" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="0" y="0" width="28" height="28"><path d="M28 0H0V28H28V0Z" fill="white"/></mask><g><path d="M14 28C21.732 28 28 21.732 28 14C28 6.26799 21.732 0 14 0C6.26799 0 0 6.26799 0 14C0 21.732 6.26799 28 14 28Z" fill="#F6F6F6"/><path d="M14 14.9074C11.6666 14.9074 9.91663 12.4191 9.91663 9.51961C9.91663 6.62013 11.4226 4.92586 14 4.92586C16.5773 4.92586 18.0833 6.62013 18.0833 9.51961C18.0833 12.4191 16.3333 14.9074 14 14.9074ZM14 23.074C10.0313 23.074 7.65668 22.5426 6.87614 21.48C6.7851 21.356 6.73878 21.2049 6.74462 21.0513C6.8542 18.1652 9.27267 16.7221 14 16.7221C18.7274 16.7221 21.1458 18.1652 21.2553 21.0514C21.2612 21.2051 21.2147 21.3562 21.1237 21.4801C20.343 22.5427 17.9684 23.074 14 23.074Z" fill="#CCCCCC"/></g></g><defs><clipPath id="svg-8dazoikl__clip0_302_2"><rect width="28" height="28" fill="white"/></clipPath></defs></svg> (profile picture)**.
  1. Tap **<svg xmlns="http://www.w3.org/2000/svg" width="28" height="28" viewBox="0 0 28 28" fill="none"><g><mask id="svg-e3qb1b3z__mask0_302_2" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="0" y="0" width="28" height="28"><path d="M28 0H0V28H28V0Z" fill="white"/></mask><g><path d="M14 28C21.732 28 28 21.732 28 14C28 6.26799 21.732 0 14 0C6.26799 0 0 6.26799 0 14C0 21.732 6.26799 28 14 28Z" fill="#F6F6F6"/><path d="M14 14.9074C11.6666 14.9074 9.91663 12.4191 9.91663 9.51961C9.91663 6.62013 11.4226 4.92586 14 4.92586C16.5773 4.92586 18.0833 6.62013 18.0833 9.51961C18.0833 12.4191 16.3333 14.9074 14 14.9074ZM14 23.074C10.0313 23.074 7.65668 22.5426 6.87614 21.48C6.7851 21.356 6.73878 21.2049 6.74462 21.0513C6.8542 18.1652 9.27267 16.7221 14 16.7221C18.7274 16.7221 21.1458 18.1652 21.2553 21.0514C21.2612 21.2051 21.2147 21.3562 21.1237 21.4801C20.343 22.5427 17.9684 23.074 14 23.074Z" fill="#CCCCCC"/></g></g><defs><clipPath id="svg-e3qb1b3z__clip0_302_2"><rect width="28" height="28" fill="white"/></clipPath></defs></svg> (profile picture)** with the name → **Sign out**.
  1. Select **Sign out of all apps**.

{% endlist %}

To sign in to your account again, use your username and password.

## Delete your account {#full-delete}

If you delete your account, all its data will be erased and you won't be able to create a new account with this username.

Your account will be frozen for 30 days, during which you can cancel the deletion. If you cancel the deletion, the data of all services will be restored (with the exception of Yandex Mail data).

To delete an account: 

{% list tabs %}

- Android

  
  1. Tap **<svg xmlns="http://www.w3.org/2000/svg" width="28" height="28" viewBox="0 0 28 28" fill="none"><g><mask id="svg-yzr70zdi__mask0_302_2" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="0" y="0" width="28" height="28"><path d="M28 0H0V28H28V0Z" fill="white"/></mask><g><path d="M14 28C21.732 28 28 21.732 28 14C28 6.26799 21.732 0 14 0C6.26799 0 0 6.26799 0 14C0 21.732 6.26799 28 14 28Z" fill="#F6F6F6"/><path d="M14 14.9074C11.6666 14.9074 9.91663 12.4191 9.91663 9.51961C9.91663 6.62013 11.4226 4.92586 14 4.92586C16.5773 4.92586 18.0833 6.62013 18.0833 9.51961C18.0833 12.4191 16.3333 14.9074 14 14.9074ZM14 23.074C10.0313 23.074 7.65668 22.5426 6.87614 21.48C6.7851 21.356 6.73878 21.2049 6.74462 21.0513C6.8542 18.1652 9.27267 16.7221 14 16.7221C18.7274 16.7221 21.1458 18.1652 21.2553 21.0514C21.2612 21.2051 21.2147 21.3562 21.1237 21.4801C20.343 22.5427 17.9684 23.074 14 23.074Z" fill="#CCCCCC"/></g></g><defs><clipPath id="svg-yzr70zdi__clip0_302_2"><rect width="28" height="28" fill="white"/></clipPath></defs></svg> (profile picture)**.
  1. Tap <svg width="22" height="8" viewBox="0 0 22 8" fill="none" version="1.1" id="svg-o36i6tvu__svg4" sodipodi:docname="menu-kebab-horizont-2.svg" inkscape:version="1.2 (dc2aedaf03, 2022-05-15)" xmlns:inkscape="http://www.inkscape.org/namespaces/inkscape" xmlns:sodipodi="http://sodipodi.sourceforge.net/DTD/sodipodi-0.dtd" xmlns="http://www.w3.org/2000/svg" xmlns:svg="http://www.w3.org/2000/svg"><defs id="svg-o36i6tvu__defs8"/><sodipodi:namedview id="svg-o36i6tvu__namedview6" pagecolor="#ffffff" bordercolor="#000000" borderopacity="0.25" inkscape:showpageshadow="2" inkscape:pageopacity="0.0" inkscape:pagecheckerboard="0" inkscape:deskcolor="#d1d1d1" showgrid="false" inkscape:zoom="34.875" inkscape:cx="7.5842294" inkscape:cy="8.8888889" inkscape:window-width="1920" inkscape:window-height="1017" inkscape:window-x="-8" inkscape:window-y="-8" inkscape:window-maximized="1" inkscape:current-layer="svg4"/><path fill-rule="evenodd" clip-rule="evenodd" d="m 5.9103943,3.9713261 c 0,1.1046 -0.89543,2 -2,2 -1.10457,0 -2,-0.8954 -2,-2 0,-1.1046 0.89543,-2 2,-2 1.10457,0 2,0.8954 2,2 z m 6.9999987,0 c 0,1.1046 -0.8954,2 -2,2 -1.1045987,0 -1.9999987,-0.8954 -1.9999987,-2 0,-1.1046 0.8954,-2 1.9999987,-2 1.1046,0 2,0.8954 2,2 z m 5,2 c 1.1046,0 2,-0.8954 2,-2 0,-1.1046 -0.8954,-2 -2,-2 -1.1046,0 -2,0.8954 -2,2 0,1.1046 0.8954,2 2,2 z" fill="#4d4d4d" id="svg-o36i6tvu__path2"/></svg> → **Sign out**.
  1. Select **Permanently delete account**.
  

- iOS

  
  1. Tap your profile picture.
  1. In the window that opens, tap and hold the account name.
  1. Tap **Permanently delete account** and follow the instructions.

{% endlist %}

For more details, see the [Deleting your account](https://yandex.com/support/id/delete.html) section of Yandex ID Help.

## Delete personal data {#deleting-data}

You can delete all your personal information from Yandex Navigator, including both private and commercial data.

To do this, follow these steps:

1. Open [your Yandex data](https://passport.yandex.com/profile/data).
1. Under **Manage data**, select **Yandex Navigator**. This opens a list of data types stored by the service.

   {% cut "What it looks like" %}
   
    ![](_assets/id-data-navi-del.png){.border-yes}
   
    {% endcut %}

1. Select those you want to delete and tap **Delete selected**.
    
1. In the window that opens, tap **Delete data**. If you change your mind, tap **Leave unchanged**.

The data will be deleted from Yandex Navigator within 30 calendar days. The data will be stored in the internal Yandex network for a year. After that, Yandex may store information about the authorship of map-related and other data.

## Contact support {#feedback}

If you have any questions about your account, contact Yandex ID support:





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