Conditions for recording iframe content

Session Replay 2.0 supports the recording of content that is embedded in an iframe element. This content can be recorded if one of the following conditions is met:

The domains of the parent and child windows are the same
Install a tag with Session Replay 2.0 in the parent window. The tag is optional in the child window, or a different tag may be installed. If both windows have the same tag, make sure it has Session Replay 2.0 enabled.
The domains of the parent and child windows are different
Install the same tag with Session Replay 2.0 enabled in both windows.

Select a question to find a solution.

Do the following:

  • Clear the browser cache.
  • Disable all plugins and browser extensions.
  • Delete the browser cookies.
  • Check the firewall settings. It's possible that the firewall is blocking the Yandex.Metrica tag script. The tag also could be blocked by the Adblock Plus extension.

If you have more questions about Session Replay, submit them in the form below. Provide an example of a session with incorrectly displayed data and specify the full version of your browser.